Director of Operations

General Summary: The Director of Operations will oversee and control the day-to-day operations of Completely KIDS by establishing well-defined processes and procedures in partnership with the Chief Operations Officer to ensure maximum efficiency. This position will encompass the supervision of IT, office management, as well as the administration of facilities, safety, and security. The Director of Operations will report to the Chief Operations Officer.

Supervision & Oversight

• Oversee administrative functions such as office management, facilities, technology infrastructure, and procurement.

• Supervise Facilities team ensuring effective financial management, budget and expenses, customer relations, and adherence to legal and safety regulations.

• Implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the organization’s goals and objectives.

Vendors

• Serves as the primary contact and maintain strong relationships between the organization and vendors . maintenance, and overall customer service.

• Establishes diverse partnerships with corporate and non-profit organizations based on organizational goals and objectives.

IT Technology

• Oversee all technology within the CK facilities and work in tandem with the Technology vendor to ensure working order, service request and maintenance.

• Manage and track inventory and service request payments, and service/maintenance of all technology.

• Review, plan, coordinate, and implement technology upgrades with the Technology vendor across the organization.

• Collaborate with HR to ensure equipment is available and operational.

• Point of contact for IT Vendor and employees

Operations

• Regularly assess the efficacy of business procedures according to organizational objectives and apply improvements.

• Administrative tracking of facilities, IT, and operations, external partnership services, contracts, and vendor agreements including W9 compliance.

• Manages workflow of Operations work orders and paperwork.

• Responsible for the implementation and maintenance FMX database tracking. Ensures current records of all maintenance procedures are kept as required to meet all applicable codes and standards tracked in FMX.

• Provide counsel to the Chief Operations Officer (COO) regarding critical planning matters and strategic business development that affect the functioning of the organization's facilities.

• Conducts and/or coordinates inspections of every aspect of the premises and infrastructure of the organization; grants approval for renovations and, when required, executes maintenance and installations.

• Oversees daily cleaning and maintenance needs with internal staff as well as vendors.

Maintenance

• Responsible for ensuring the proper functioning and upkeep of all office equipment.

• Oversee the evaluation and development of solutions to ensure a secure work environment and streamlined operations in adherence to all applicable laws and regulations (HIPAA).

• Monitor and manage internal and external facilities throughout campus (including gardens, Nature Explore classroom, garage, parking lots, sidewalks, façade, etc.) for regular and deferred maintenance issues. Coordinate with the Facilities manager to ensure all vendors meet maintenance needs.

• Oversees daily cleaning and maintenance needs with internal staff as well as vendors.

• Overseeing safety, risk management, and the overall appearance and functionality of the facility.

Financial

• Manage procurement processes and coordinate the allocation of materials and resources.

• Collaborate with COO and CFO on operations budget development, monitoring, and analysis.

Safety & Compliance

• Verification of the company's compliance with established regulations and legal requirements.

• Oversees compliance with safety, quality, and efficiency standards and ensures that leadership solicits feedback from team members in order to foster a culture of continuous improvement that empowers all facility operations.

• Supervises and maintains the Security System in conjunction with the Facilities Manager, including the provision of training for personnel seeking access to the facilities. Responding to alarm company notifications and interacts with the law enforcement and city officials as required.

Disclaimer

The aforementioned statements are meant to provide an overview of the overall character and degree of effort being exerted. These should not be interpreted as a comprehensive enumeration of all obligations, responsibilities, and competencies necessary for the given role. As needed, all personnel may be occasionally required to perform duties beyond the scope of their regular responsibilities.

*Reliable attendance is an on-going essential job function

Knowledge, Skills, and Abilities:

• Basic working knowledge of plumbing, painting, HVAC, electrical, and/or other general maintenance repair skills.

• Superior management skills: ability to influence and engage direct and indirect reports and peers.

• Proficient computer skills including Microsoft Office (Word, Outlook, especially Excel). Experience with FMX database preferred, not required.

• Capacity to facilitate open and collaborative communications throughout the organization; analytical and problem-solving abilities; proficient verbal and written communication skills; capability to collaborate effectively with external clients and vendors, internal management, and staff at all levels.

• Capability for respectful teamwork and treating colleagues with dignity. • Strong mentoring, coaching experience to a team with diverse levels of expertise.

• The demonstrated ability to independently manage the details of multiple projects, to track activities and to meet deadlines.

• Ability to communicate well with a variety of people including excellent written and interpersonal skills necessary for achieving goals and resolving conflicts.

• Demonstrated ability to be a leader. Ability to plan, direct and review the work of others.

• Excellent time management skills.

• Ability to set and meet goals and objectives.

• Demonstrated problem solving skills and strategic planning skills.

• Must be able to lift and carry 50 pounds.

• Must be able to walk, stand, climb, kneel, reach, crawl, push, pull, and twist the majority of the day.

Required of all positions:

• Knowledge of Completely KIDS' mission, values, vision, and ethical standards.

• Knowledge of Completely KIDS company requirements including but not limited to the Employee Handbook and all organization-wide policies for compliance and compliance procedures affective specific duties and responsibilities.

Work Experience:

• A minimum of five years' experience managing and conducting operations at multiple locations.

• A comprehensive understanding of applicable safety and compliance laws and regulations.

• Experience in scheduling/prioritizing jobs; coordinating workflow, and employee activities.

• A demonstrated history of effectively facilitating progressive organizational change and development for an expanding organization

Education Level:
Please list: A minimum of five years’ experience managing and conducting operations at multiple locations.

Supervision:

Number directly supervised- 1

Number indirectly supervised- 1

Working Conditions: Typical working conditions are 8:00am-4:30pm Monday through Friday. However, work hours are flexible and may include some evenings and weekends.