Community Relations and Outreach Coordinator

POSITION SUMMARY

The Community Relations and Outreach Coordinator at Veterans Place of Washington Boulevard is instrumental in advancing the organization's mission and fostering positive relationships with the community, stakeholders, and veterans across all major programs, including The Veterans Affairs Grant Per Diem (GPD) Transitional housing Programs, the Homeless Veteran Reintegration Program (HVRP), and the Veterans Place Service Center (VRC), encompassing all programs within the VRC. Reporting directly to the Director of Development and Community Relations, this position collaborates closely with the Director to implement the strategic goals and objectives of Veterans Place. The Community Relations and Outreach Coordinator is responsible for representing the agency at community functions, events, and outreach initiatives, as well as implementing veteran engagement strategies, recognition programs, and marketing efforts to enhance the organization's visibility and impact.

FUNCTIONS

Community Relations and Outreach (25%):

• Develop and implement outreach strategies in cooperation with the Director of Development and Community Relations to engage with community stakeholders, including local government agencies, businesses, nonprofit organizations, individual donors, and veteran service providers. The goal is to increase knowledge of Veterans Place and interaction with Veterans Place.
• Represent Veterans Place at community events, meetings, and conferences to raise awareness of the organization's mission and programs.
• Coordinate and participate in outreach events, including health fairs, resource fairs, and community forums, to connect with veterans and promote available services.
• Establish and maintain partnerships with community organizations and stakeholders to enhance collaboration and leverage resources for donations of materials, supplies and services to support veteran's services and programing.

Program Support and Veteran Engagement (25%):

• Collaborate with program staff to develop and implement veteran engagement strategies, ensuring that services are responsive to the needs of the veteran community.
• Coordinate with the Director of Development and Community Relations in the planning and execution of veteran recognition programs, events, and activities to honor and celebrate the contributions of veterans.
• Facilitate communication and feedback channels between veterans, staff, and leadership to ensure that veteran voices are heard and valued in program planning and implementation.
• Provide guidance and support to veterans navigating available services and resources, including transitional housing, employment assistance, and wellness programs.
• Solicit, coordinate and manage volunteers and the efficient use of volunteers to support the mission and services of Veterans Place.

Marketing and Branding (20%):

• Assist and support the Director of Development and Community Relations with the creation and implementation of marketing strategies to promote Veterans Place programs, services, and events across various channels, including social media, website, email newsletters, and print materials.
• Assist and support the Director of Development and Community Relations in the creation and implementation of an annual plan for on-site events that promotes Veterans Place and services to veterans, by promoting and raising awareness of Veterans Place within the community.
• Assist and support the Director of Development and Community Relations with the creation and implementation of a social media plan that raises awareness of Veterans Place and promotes awareness of veteran homelessness.
• Assist and support the Director of Development and Community Relations with the creation and implementation of compelling content, including stories, testimonials, and multimedia assets, to highlight the impact of Veterans Place and engage supporters.
• Assist and support the Director of Development and Community Relations with ensuring consistency in branding and messaging across all marketing materials and communications platforms, in alignment with organizational values and priorities.
• Assist and support the Director of Development and Community Relations with monitoring and analyzing marketing metrics and performance indicators to evaluate the effectiveness of outreach efforts and making data-driven decisions for continuous improvement.

Donor Relations (20%):

• Collaborate with the Director of Development and Community Relations to support fundraising and development activities, including working with donor management software (e.g., Donor Perfect) to track donor interactions, manage donor databases, and generate reports.
• Collaborate with the Director of Development and Community Relations to engage community organizations and individual donors through personalized communication, stewardship activities, and donor appreciation efforts to foster long-term relationships and support.
• Function as the face of Veterans Place when community and corporate donors offer services to veterans involved with Veterans Place. Coordinate activities such as the annual Kennywood outing, holiday events, sports activities, and on-site activities.
• Work cooperatively with agency managers and the Director of Development and Community Relations to identify program and veteran needs.
• Support the Director of Development and Community Relations in appeals to potential corporate and individual donors to raise funds or obtain resources to meet identified needs.
• Support the Director of Development and Community Relations in coordinating internal and external fundraising activities, events, and campaigns, including logistics planning, volunteer recruitment, and donor engagement strategies.
• Support the Director of Development and Community Relations in donor prospecting, cultivation, and solicitation efforts to increase financial support and donor engagement.
• Support the Director of Development and Community Relations in managing Veterans Place's website and ensuring it is updated and effectively promoting Veterans Place and veteran's issues.
• Coordinate with and support volunteers who wish to provide support to Veterans Place and the Veterans we serve.

Administrative Support (10%):

• Support and assist the Director of Development and Community Relations in administrative tasks, including budget management, reporting, and record-keeping related to community relations and outreach activities.
• Support and assist the Director of Development and Community Relations in preparing reports, presentations, and briefing materials for internal stakeholders, board members, and external partners as needed.
• Support and assist the Director of Development and Community Relations by coordinating logistics for community events, meetings, and outreach activities, including venue selection, scheduling, and logistics coordination.
• Provide support to other departments and team members as needed to advance organizational goals and initiatives.
• Order, maintain and manage general supplies, office supplies, food and materials necessary for all events as well as the general operations of Veterans Place and Veterans Place offices.

Veterans Place is a CARF accredited organization.

Veterans Place is an Equal opportunity Employer

This job posting will close in 30 days, applications will be kept on file for 1 year.