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General Manager
4 months ago
POSITION: General Manager
LOCATION: Lyric Theatre- New York City, NY
HOURS: Full-Time
COMPENSATION: $140,000 per annum, plus discretionary bonus
ABOUT THE POSITION
The General Manager is responsible for leading and inspiring a diverse team, ensuring the venue operates to the highest possible standards, maximizing its potential as ATG’s flagship destination on Broadway for both producers and customers alike.
Essentially, the General Manager
- Oversees all areas of the theatre operations.
- Achieves venue’s key performance indicator targets: EBITDA, overhead expenses, performance number, occupancy, admission, average ticket price, and spend per head.
- Drives commercial and strategic initiatives.
- Represents Lyric Theatre in the Broadway community.
- Is committed to upholding ATG’s core values and standards of operation, providing first-class customer service, and delivering professional venue management at all levels.
- Reports to the Chief Operating Officer of ATG North America.
- Directly supervises the Deputy General Manager and Facilities Manager.
- Works closely and collaboratively with venue operations, ticketing, programming and producing, food and beverage, finance, human resources, marketing & communications, legal, business development, and IT departments.
- Supports and collaborates with colleagues from other ATG venues.
KEY RESPONSIBILITES
Leadership
- Articulate the vision and strategy of ATG/Lyric Theatre to engage and inspire teams, stakeholders, producers, communities and customers.
- Ensure team member to work towards agreed goals and targets, achieve or exceed expectations.
- Cultivate a workplace culture that is committed to inclusion, diversity, equity and access.
Financial Management
- Be responsible of the venue’s financial performances.
- Develop the annual business plan for the venue.
- Contribute in venue budgeting and forecasting to support central finance department.
- Manage the venue’s operating budget.
- Prepare business cases for capital improvement project applications
Venue Operations
- Ensure the delivery of first-class customer service at the theatre.
- Optimize the venue and its workforce to maximum efficiency across all areas of the business
- Oversee maintenance and repair of the theatre and manage any capital improvements projects.
- Enforce safety and security protocols and ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Provide senior level show management during performances at least one per week.
- Oversee commercial rentals at the theatre including rehearsal studio rentals and private events.
Production Management
- Liaison with ATG programming and content team to service the needs of productions at the theatre.
- Serve as the day-to-day contact with producers and show management
- Supervise the backstage heads of department.
- Oversee financial settlement processing and reconciliation.
Human Resources
- Maintain human resource functions with the support of central HR team, including but not limited to; recruitment and training, employee appraisals, managing poor performance and discipline, weekly payroll, addressing complaints and resolving personnel issues.
Relationship Management
- Liaise with a variety of internal and external stakeholders.
- Manage the theatre’s relationship with theatrical unions, including Local 1, Local 306, Local 751 and ATPAM; participate in collective bargaining negotiations.
- Manage relationship with New 42, the theatre’s landlord, alongside the CEO.
- Manage other contractual relationships, including sponsors, vendors, and contractors.
- Maintain positive working relationships with theatrical producers, agents, advertising agencies, press representatives, and other professionals from the theatrical community.
- Develop partnerships with local community groups and neighborhood businesses.
BENEFITS
- 401k eligible, competitive healthcare plan, paid vacation, ability to work remotely on occasion.
Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.
People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.
Learn more about ATG, visit www.atg.co.uk/
ATG’s Inclusion, Diversity, Equity, & Access Mission Statement
A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.
