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Rest - Host Walk on's
3 months ago
Job Description
Position Title: Host/Hostess
Reports to: Management
Summary: Provide exceptional, perfectly-crafted Guest experiences every visit through personal interaction and execution of service steps. Be an instrumental team member by relentlessly committing to being clean, fast, and friendly.
Essential Duties and Responsibilities:
- “Set the stage” for an exceptional dining experience by guiding our guests safely and professionally through our dining room to their table while engaging in warm and friendly conversation
- Demonstrate genuine hospitality during every interaction whether it be over the phone or in person. This may be in providing accurate wait times, directing guests to the restrooms, taking reservations, receiving to-go orders, or answering questions.
- Create positive first impressions that build loyalty in return from guests
- Putting the guest first at all times
- Approachable, smiling, professional and courteous
- Be a team player with a “can-do” attitude to deliver 100% guest satisfaction
- Take pride in providing timely, attentive, fun, and friendly service to ensure our guests feel valued and well cared for.
- Assist with cost controls of inventory, stocking, and pars
- Provide high attention to detail with the cleanliness of entryway glass, floors, counter area, exterior walkway, and everything within guest view
- Offer our Loyalty Program to every guest, every time
Education & Experience:
- Must be 18 years of age or older
- Alcohol certification and ServSafe is a plus
- Flexible to work a variety of shifts
Working Conditions:
- 100% Walk and stand
- 100% Communicate with Guests and Team Members
- 75% Operate cash register, Point of Sale system, and cash handling
- 75% Reach, bend, stoop, wipe, and lift up to 50 pounds
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