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IT Technician I

4 months ago

Huntsville, United States Wellstone Inc Full time
Job DescriptionJob Description

WellStone is North Alabama's most comprehensive behavioral healthcare provider serving over 13,000 persons annually throughout Northern Alabama, with offices in Huntsville and Cullman. We are a non-profit community organization that offers a wide range of services for every phase of life, from children to older adults

Description: Entry Level IT Technician working in the Information Technology Department 40 hours per week (M-F 8a-5p with 1 hour for lunch). Starting pay range, $16 to $17 per hour. Full Benefit Package included.

Qualifications:

  • High School Diploma or equivalent
  • Clean Driving record
  • Prefer some education/experience with computer systems
  • Excellent customer service skills to include oral and written communication
  • Knowledge and proficiency supporting Microsoft Technologies
  • Comprehensive understanding of computer hardware/software
  • Demonstrative experience and proficiency in virus detection & removal as well as operating system deployment
  • Aptitude for learning and diagnosing hardware/software problems
  • Computer Literacy

Synopsis of Duties:

  • Provide technician assistance and support to end users for incoming queries and issues related to computer systems, hardware, software, printers, fax machines, copiers, etc.
  • Assist in training users on general usage of email system, telephone, etc. when needed.
  • Identify the hardware and software needed to provide solutions to problems for both onsite and offsite staff, including PC’s, laptops, I-pads, Smartphones, printers, A/V equipment, and associated accessories
  • When equipment is returned, wipe the system and reset for another user
  • Provide telephone, face-to-face and online support to staff utilizing customer service skills
  • Maintain inventory of equipment, obtaining staff signatures when issuing equipment
  • Download and install appropriate software
  • Serve as a first point of contact for all internal technology needs and issues, resolving a large percentage without escalation while providing excellent customer service
  • Consistently, accurately, and in a timely fashion record all service requests and issues in the Service Desk ticketing system, triaging tickets to other members of the IT team when necessary or appropriate
  • Assist in managing hardware and software asset inventories with tags, sets up, and assists in the configuration of end-user PC desktop hardware, software & peripherals
  • Diagnose and resolve problems in regard to end-user network, email, Internet, local area network access and local printer problems
  • Reset passwords in internal systems as well as some external systems
  • Helps install local area network cabling systems & equipment such as network interface cards, hubs and switches
  • Assist others during special events needing IT assistance, i.e. trainings, presentations, webinars, conference calls, etc.
  • Contact vendors when necessary (i.e. for phone system, access doors, security system, etc.)
  • Performs other duties as assigned or needed
  • Some travel will be necessary

What we offer:

  • Competitive Medical, dental, and vision prices
  • State Retirement through RSA plus an optional 457b with a company match
  • 9 paid holidays throughout the year
  • Ability to continually accrue up to 15 days of PTO a year (unused rolls over)

We care for those impacted by behavioral health disorders, we are committed to one another through collaboration, and we are optimistic problem solvers who do what it takes to get the job done. We look forward to having you on the WellStone team.