Remote Web Chat Support Representative

2 weeks ago


Charlotte, United States RM Healthcare Full time
Job DescriptionJob DescriptionSalary: $24 per hour

We are seeking a highly motivated and customer-focused individual to join our team as a Web Chat Support Representative. In this role, you will be responsible for providing exceptional customer service and technical support to our online users through live chat. You will play a key role in ensuring customer satisfaction and resolving any inquiries or issues that may arise.


Responsibilities

  • Respond to customer inquiries and provide support through live chat
  • Identify and troubleshoot technical issues customers may encounter
  • Provide accurate and timely information to customers in a professional and friendly manner
  • Ensure customer satisfaction by resolving issues effectively and efficiently
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with other team members to identify and implement process improvements
  • Stay up-to-date with product knowledge and industry developments to provide the best possible support experience


Requirements

  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Previous customer service experience, preferably in a web chat environment
  • Strong technical aptitude and ability to troubleshoot technical issues
  • Proficient in using web chat platforms and other customer support software
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail


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