Current jobs related to Concierge - Opelika - Phoenix Senior Living

  • Spa Concierge

    2 weeks ago

    Opelika, Alabama, United States PCH, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Spa Concierge to join our team at PCH, Inc. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our clients.Key ResponsibilitiesGreet and assist guests at the Salon, Spa, Spa Podium, and Fitness centerRespond...

  • Front Desk Operations Manager

    4 weeks ago

    Opelika, Alabama, United States Pchresorts Full time

    **Job Summary**As a Front Desk Manager at Pchresorts, you will be responsible for overseeing the daily operations of the front desk and supervising related front office areas, including bell staff, switchboard, and concierge/guest services. Your goal will be to ensure guest and associate satisfaction while achieving the operating budget.**Key...

  • Front Desk Agent Full-Time Evenings 3pm-11pm

    4 weeks ago

    Opelika, United States Schulte Companies Full time

    Schulte Companies - 3150 Capps Way [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Representative

    4 weeks ago

    Opelika, Alabama, United States Schulte Companies Full time

    Front Desk Agent OpportunitySchulte Companies is seeking a skilled Front Desk Agent to join our team at Capps Way. As a key member of our Guest Service / Concierge team, you will be responsible for:Key Responsibilities:Greeting guests and ensuring a smooth check-in processResponding to phone calls and making reservations in a timely mannerHandling cash and...

  • Front Desk Manager

    5 months ago

    Opelika, United States Pchresorts Full time

    ** Front Desk Manager** **Job Category****:** Front Office **Requisition Number****:** FRONT08643 Showing 1 location **Job Details** **Description** Responsible for Front Desk daily operations and supervision of related Front Office areas including Bell Staff, Switchboard and Concierge/Guest Services. Position directs and works with associates to carry out...

Concierge

4 months ago

Opelika, United States Phoenix Senior Living Full time
Job DescriptionJob DescriptionDescription:

The Phoenix at Opelika is seeking a Concierge to join their team

Shift details:

Concierge

Monday- Friday; Every other weekend required

PURPOSE

Concierge

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Concierge

CUSTOMER EXPERIENCE

  • Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
  • Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
  • Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
  • Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
  • Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
  • Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
  • Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
  • Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
  • Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

#86pgm



Requirements:

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

  • Education: High School Diploma/ GED required
  • Proven customer service experience and skills
  • Knowledge and experience in the Senior Living Industry preferred