TSC Representative

At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven at every level and sharing in the responsibility for creating a great workplace. As part of the F&A team, you will enjoy these outstanding benefits:

• Medical, Dental, Vision, and Life Insurance – 100% of employee premiums are paid by F&A
• Subsidized medical premiums for dependents
• Employee Loan Discount Program – even better rates on your home and car loan
• 401k with employer match up to 3.5%
• Profit sharing – 6% of annual salary is contributed each full calendar year worked
• Paid time off accrual starting at 4 weeks per year
• Up to 13 paid holidays
• Flexible spending accounts for health and dependent care
• Voluntary plans – additional life insurance available for employee and family
• Educational assistance program
• Employee assistance program

Essential Job Responsibilities

As a TSC Representative, you will be responsible for answering a large volume of calls while assisting members with inquiries, account discrepancies and understanding a variety of credit union product and services; perform a variety of account maintenance functions.

• Responsible for answering a heavy volume of incoming calls in a positive and professional manner.
• Perform a multitude of account functions such as inquiries, transfer requests, loan payments, line of credit advances and wire requests.
• Will assist members with Online Banking product or service requests.
• Assist members with the completion of forms available on our website (i.e. VISA debit or credit card fraud or dispute forms).
• Will open new sub-share and/or certificate account requests.
• Send out new account information and/or brochures related to discounted entertainment packages available to members.
• Cross sell credit union products or services based on the member’s needs and explain current promotions.
• Input applications and provide status for all types of consumer loans as requested by members; answer basic questions about F&A consumer products and/or services.
• Complete all required training within the designated timeframe and special projects as assigned.
• Available to work the Credit Union’s core business hours, Monday – Friday 8am – 5 pm.

Qualifications

• High school diploma or GED
• Ability to be bonded and retain status
• One (1) to three (3) years of similar or related experience
• Strong verbal and written communications skills
• Strong attention to detail
• Ability to deliver courteous, friendly, and professional service
• Ability to evaluate, plan, and prioritize work effectively and independently
• Proficient in MS Word and Excel
• Ability to work on a PC for 6-8 hours per day

F & A Federal Credit Union is an equal employment opportunity employer. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance.

Submitting your resume serves as only an inquiry for employment. If your skills and experience are a good match for the role, you will be asked to complete an official application for employment prior to meeting with us for an interview.

Hourly range: $19.00 - $23.21.