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Field Services Technician

2 months ago

Newburgh, United States cb20 Full time
Job DescriptionJob DescriptionSalary: $29-32/HR

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.


Summary

 

As a Field Services Technician (NYS-Downstate), you will be responsible for the installation, repair, and maintenance of workstation equipment, including cameras, scanners, PCs, and signature pads. The technician will need to complete proper inventory and asset recording processes before and during site visits.

 

Duties and Responsibilities

 

  • Install, configure, and support hardware equipment at customer locations.
  • Manage all on-site installation, repair, and maintenance tasks.
  • Respond to customer callouts and field dispatches.
  • Perform all on-site activities related to installation, repair, management, and maintenance.
  • Prepare and submit work orders, expense reports, and timesheets to the respective departments.
  • Act as the liaison between the cb20 team and the customer.
  • Travel to customer locations and maintain a flexible work schedule. Coverage areas include, but are not limited to, NYC, Long Island, Westchester, Hudson Valley, and the Catskills.
  • Operate the company vehicle and maintain equipment stock in that vehicle.

 

Qualifications Requirements/Job Specifications

 

Education:  AAS degree in computer science is preferred, or an equivalent combination of education and experience.

 

Experience:  2+ years of experience in field service support and network cabling. 2+ years of experience with PC systems, related peripherals, structured cabling, common software programs, and operating systems. A valid driver’s license is required.


Standards:  Ability to follow standards as outlined in the cb20 Company Manual.

Skills:  Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by the customer. The ability and willingness to travel (traveling during off-hours). Ability to perform final installation, repair, and configuration tasks on customer premises. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and                        department’s needs.

Lifting:  Ability to lift 50 lbs.


Clean Driving license/record.