IT Support Associate- Internship
3 weeks ago
IT Support Associate
Reports to: Director of IT and Data Analytics
Location: 6666 Manlius Center Rd, East Syracuse NY 13057
Part-time: Tuesday & Thursday, 8:00am – 4:00pm
Paid Internship: $15.00/hr
The people we care for come from all walks of life, and so do we. We strive to diversify our workforce, not because it’s the right thing to do, but because it makes our agency stronger
About Us
With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals by ways of residential housing, mental health and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.
About the Role
We are looking for a proactive employee to assist with the administration, training and support activities associated with AccessCNY’s Electronic Health Records, Data Warehouse and other assigned technologies.
- Responsibilities include:
- Assist with projects for system implementations and other IT Projects.
- Work collaboratively with program staff, co-workers and supervisor, specifically in relation to the oversight of IT systems.
- Assist with hardware support and troubleshooting.
- Assist with IT Security development and training.
Education & Experience
General
- Excellent oral and written communication skills.
- Ability to multitask while displaying a strong attention to detail.
- Ability to work with or without direct supervision.
- Ability to work in a team and independently.
- Must possess solid analytical, problem solving, and interpersonal skills.
IT Systems
- Ability to quickly learn and support new software applications.
- Some Microsoft SharePoint experience preferred.
- Experience working with customer support.
- Some experience with Active Directory, Azure and/or Microsoft Exchange preferred.
Knowledge, Skills & Abilities
Must respect confidentiality. Must have a moderately flexible schedule. Must be able to multitask while displaying a strong attention to detail. Must be able to work with and without direct supervision, and in a team atmosphere. Must have excellent oral and written communication skills. Must be able to quickly learn and support new software applications.
Conditions of Employment
Must possess a valid driver’s license and transportation necessary to meet departmental needs.
Tu:8a-4p & Th:8a-4p
Paid Internship- 16hr
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