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Director of Operations

3 months ago

Charter Township of Clinton, United States Veterinary United Full time
Job DescriptionJob Description

Lead the Charge at Veterinary United

Are you ready to make a real impact? At Veterinary United, we’re searching for a Director of Operations who thrives in a fast-paced world, and excels at navigating the complex landscape between vision and execution. If the term "Integrator" resonates with you from the book Traction, then this might just be your next great adventure

This role isn’t just about ticking boxes—it’s about wearing multiple hats, leading with empathy, and driving progress in a supportive, yet accountable manner. We’re looking for someone who can see the gray areas where others see black and white, someone who can blend standards with adaptability to enhance our growth and success.

About the Role:

As a dynamic leader reporting directly to the Chief Operations Officer, you will play a pivotal role in shaping our company’s future. You’ll work closely with the senior leadership team to establish and refine standards, practices, and policies that elevate the experience for our patients, clients, and employees. Your mission will be to gather insights, develop best practices, and drive efficiencies while nurturing our next generation of leaders.

What You’ll Do:

  • Drive Excellence: Oversee operations and site leaders to enhance client experiences and operational efficiencies.
  • Coach & Develop: Provide training and mentorship, ensuring financial metrics and regulatory standards are met.
  • Innovate & Improve: Use your strategic thinking to set goals, create solutions, and adapt to industry changes.
  • Lead & Support: Establish processes and consistency through the Operational Readiness Playbook, and collaborate on KPI reporting and compliance.

What We’re Looking For:

  • Education & Experience: Bachelor’s Degree required (Master’s preferred), with 3-5 years of experience in business management and a strong financial acumen.
  • Skills & Traits: Excellent communication, creative problem-solving, empathy for people and pets, and a passion for continuous improvement.
  • Leadership: Proven ability to lead teams, manage multiple projects, and drive strategic initiatives.

Responsibilities:

  • Analytical Thinking: Anticipate issues and proactively address gaps in processes.
  • Reporting: Provide actionable insights and recommendations to the senior leadership team.
  • Training & Coaching: Assess needs, deliver training, and support staff development.
  • Audits & Site Visits: Conduct regular check-ins, review standards, and drive operational excellence.

If you’re a creative, results-oriented leader ready to dive into a role that offers both challenge and opportunity, we want to hear from you. Join us at Veterinary United, where your skills and passion can truly make a difference

Ready to Lead? Let’s Connect