Application Support Analyst

2 weeks ago


Cedar Falls, United States NavitsPartners Full time
Job DescriptionJob Description

Job Title: Application Support Analyst

Position Overview:
We are seeking a skilled Application Support Analyst to join our team. The successful candidate will be responsible for providing technical support for our applications, troubleshooting issues, and ensuring smooth operation of our systems. The Application Support Analyst will work closely with internal teams and external vendors to resolve issues and enhance system functionality.

Responsibilities:

  • Provide technical support for applications, including troubleshooting user issues and resolving technical problems.
  • Monitor system performance and proactively identify and resolve issues.
  • Investigate and analyze application errors, data discrepancies, and performance issues.
  • Work closely with developers, QA analysts, and business users to understand application functionality and requirements.
  • Document and maintain support procedures, knowledge base articles, and system documentation.
  • Collaborate with internal teams and external vendors to implement system enhancements, upgrades, and patches.
  • Participate in the testing and validation of application changes and upgrades.
  • Assist in the implementation of new applications and system integrations.
  • Provide training and support to end users as needed.
  • Participate in on-call rotation for after-hours support as required.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • years of experience in application support or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and handle multiple priorities.
  • Knowledge of SQL and database concepts.
  • Experience with troubleshooting and supporting web-based applications.
  • Familiarity with ITIL or other IT service management frameworks is a plus.
  • Experience with scripting languages (e.g., PowerShell) is a plus.
  • Experience with ticketing systems such as JIRA or ServiceNow is a plus.

Preferred Qualifications:

  • Certifications in relevant technologies or ITIL certifications.
  • Experience with cloud platforms such as Azure or AWS.
  • Experience with monitoring and alerting tools.



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