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Manager Tech Operations

3 months ago

Cheyenne, United States Exacta Systems LLC Full time
Job DescriptionJob Description

Summary:

The Exacta Manager, Tech Operations will be responsible for a variety of technical operational tasks and takes accountability for the process/function from beginning to end in our Wyoming market. This role provides excellent customer support, on-site training, support of customer initiatives, assists in onsite quality assurance testing, maintenance of Exacta’s system and connected peripherals, documentation of plans and solutions, leadership and training to a team of Technical Support Specialists, and escalates issues to other departments as needed.

Key Responsibilities:

  • Strategize, plan, administer, and maintain all facets of new game terminals installations and game updates to customer sites whenever necessary and ensuring that installation targets are met.
  • Supervise hiring, recruiting, and training needs for tech team in conjunction with State Director and Director of Field Services.
  • Oversee and manage teams who are responsible for installing, servicing, and repairing terminals and major components, including scheduling.
  • Interface with customers and operations to assure all software and hardware equipment is tested, compliant and deployed in good working order, prior to going live.
  • Support customers and effectively troubleshoot hardware and software issues.
  • Manage helpdesk portal and escalate issues to the proper channels.
  • Use and continually develop leadership skills.
  • Perform other related duties as assigned.

Required Qualifications:

  • Bachelor’s degree or certification in technical field or related work experience.
  • Minimum of 2 years of experience in a gaming operations role.
  • Knowledge of gaming operations, hardware, systems, and basic electronics a plus.
  • Demonstrate technical skills including gaming machine repair, basic computer networking, and software administration.
  • Strong written, documentation, and oral communication skills.
  • Highly organized and detail oriented.
  • Ability to work independently or in groups and take the lead when required.
  • Ability to multi-task and prioritize as required.

Supervisory Responsibilities:

Yes

Work Environment:

Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and/or gaming authorities within the region. Must be at least eighteen (18) years of age, able to work flexible work hours, including evenings, weekends, and holidays. Some travel may be required within Wyoming and out-of-state, as the workloads dictate. Must have and maintain a valid drivers license.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to thirty pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in this work environment is usually moderate to loud as incumbent may be exposed to noises common to offices, data centers, airports, planes, cars, large crowds of people and large facility or general public areas. Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and gaming authorities within the region.