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ADRC Lead Technician

1 month ago

Crown Point, United States Northwest Indiana Community Action Full time
Job DescriptionJob DescriptionSalary: $16.50/Hr

ORGANIZATION:   

CoACtion, founded in 1965, is your local Community Action Agency. We serve people, from infancy to old age, who are experiencing financial hardship. People experiencing financial hardship find opportunities, resources, and respect at CoAction. We envision the people of Northwest Indiana flourishing regardless of income, ability, or age. 

Serving residents in Lake, Porter, LaPorte, Jasper, Newton, Pulaski, and Starke Counties 

FUNCTION: 

Reporting to the ADRC Supervisor, the Aging and Disabled Resource Center Lead Technician (ADRC) is responsible for overall clerical support of the ADRC and HCBS programs, and Pre-Admission Screening.  This includes documentation preparation and processing, eligibility determinations, data entry and management, customer and community partner support and adherence to funding source guidelines.   

The ADRC Technician is expected to be an active participant in the agency’s mission, vision, and values. He/she shall work to ensure consistent, quality services to the agency’s constituents, demonstrate enthusiasm, initiative, and flexibility in assignments and maintain positive working relationships with all agency personnel.  

 

 

MAJOR DUTIES: 

Department Clerical Support (30%) 

  • Manages department Pay Point Tracking spreadsheet and follows up with supervisor on outstanding issues 
  • Manages department waiting lists for in-home services according to funding source guidelines and internal processes 
  • Manages and tracks Adult Protective Services referral and acts as primary contact for APS providers 
  • Completes Action Plans and provides to clients via postal mail or electronically for Options Counseling clients; Tracks outcomes of Action Plans for monthly reporting 
  • Reviews client files for accuracy utilizing Organization’s standard review tools 
  • Reviews case documentation, completes case file transfers to HCBS, and manages case closures 

Document Preparation and Processing (30%) 

  • Completes data entry and issues decisions for Pre-Admission Screening Cases into the organization software and other projects specific to the program 
  • Responds to requests for information relating to Pre-Admission Screening process from clients, nursing homes, vendors, CoAction staff and other community partners. 
  • Prepares and processes office forms, documents, informational materials for mailings, routine correspondence and other needed correspondence in agency format, and incoming and outgoing mail. 
  • Organizes and maintains files within the organization’s identified systems 
  • Completes the required monthly reports 
  • Maintains confidentially and accuracy of programmatic customer files and records in compliance with HIPAA regulations. 

Customer Service (40%) 

  • Completes follow-up on ADRC Action Plans and completes Customer Satisfaction Surveys for the ADRC according to funding source guidelines and internal processes 
  • Provides resources to clients via an Action Plan including resources from the non-critical database 
  • Provides direct service to customers and other stakeholders which includes nursing facility staff, hospitals, community partners and NWICA employees in face-to-face, group, telephone and electronic communication. 
  • Provides telephone support for department in a timely, professional manner following the organization’s protocol. 
  • Responds timely and professionally to customer and stakeholder inquires and concerns 
  • Records and relays messages to appropriate staff as needed. 
  • Other duties as assigned by the ADRC Supervisor 

 

MINIMIM QUALIFICATIONS:  

  • High School Diploma or equivalent with at least three years related work experience. 
  • Adhere to agency and programmatic policies and operating procedures. 
  • Understanding the critical aspect of confidentiality. 
  • Understanding of the aging and disabled client populations. 
  • Basic Math (adding, subtracting, multiplying, dividing and basic bookkeeping) and Basic English grammar, punctuation and spelling skills. 
  • Ability to coordinate and communicate effectively with customers, service providers, staff members and the general public in face-to-face, telephone and electronic communication. 
  • Ability to organize and prioritize multiple tasks and manage time efficiently. 
  • Ability to operate a fax machine, copier, telephone, adding machine, scanner and computer workstation. 
  • Typing 60 WPM 
  • Use of work processing, spreadsheet, and agency database systems.