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About CBC Mortgage Agency
Voted as one of the top 20 places to work in Utah, and winner of Best Communication in the State of Utah. CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks, the position offers competitive wages as well as an excellent benefit package, including medical, dental, vision, and life insurance coverages, short- and long-term disability, and a 401(k) plan retirement investment, and more benefit programs. In addition to these great benefits, we offer 11 paid holidays a year and paid time off (PTO). If this is the opportunity that you’ve been waiting for, apply today
JOB DESCRIPTION - Summary/Objective
The Loan Onboarding & Servicing Support Representative will be responsible for auditing and confirming certain data elements on 1st and 2nd lien loans that are ready to be purchased or have been purchased by CBCMA. They will also be responsible for reviewing and confirming information on certain loan servicing documents received from the CBCMA correspondents.
Salary/Wage: $22.00 – 25.00 DOE (depending on experience)
Location: Hybrid or Remote; hybrid for South Jordan, UT office.
Essential Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
- Maintain timely review patterns of loans in the Onboarding Review queue in LMS.
- Properly reconcile applicable data in Onboarding section in LMS.
- Review Goodbye Letters received from the Correspondent Lender to confirm accuracy.
- Work with Correspondent Lender to obtain missing Goodbye Letters or, as needed, revised Letters in a situation where the original Letter provided is materially incorrect.
- Effectively communicate with peers, management and Correspondent Lenders, as needed, so that those issues are resolved timely.
- Document actions and resolutions in a Servicing System of record as required by policies and procedures.
- Adhere to all company policies and compliance guidelines.
- Offer suggestions to management to improve and streamline processes.
- Meet applicable production goals and reporting as assigned by management.
- Other duties as assigned.
Qualifications:
- Excellent communication skills; both written and verbal.
- Demonstrated skills in effective listening, problem solving, and negotiating.
- Strong organizational and follow-up skills.
- Excellent customer service skills.
- Demonstrated proficiency in analyzing data with related analytical and problem-solving skills.
- Ability to adapt to a changing environment, multi-task, and handle competing demands.
- The ability to thoroughly and efficiently document customer contact notes.
Work Environment
This job operates in a professional office environment with continuous use and operation of computers, keyboards, sitting, and viewing a computer monitor. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear; to stand and/or walk; use hands and fingers; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position, hours of work and days are Monday through Friday, 8 a.m. to 5 p.m.
Required Education and Experience
1. High School Diploma or GED/Equivalent required.
2. One (1) year of financial service experience preferred.
3. Two (2) years’ experience in a customer service position.
4. Experience with compliance and/or servicing regulations preferred.
Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment
This job operates in a professional office environment with continuous use and operation of computers, keyboards, sitting, and viewing a computer monitor. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear; to stand and/or walk; use hands and fingers; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position, hours of work and days are Monday through Friday, 8 a.m. to 5 p.m.
Required Education and Experience
1. High School Diploma or GED/Equivalent required.
2. One (1) year of financial service experience preferred.
3. Two (2) years’ experience in a customer service position.
4. Experience with compliance and/or servicing regulations preferred.
Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ABOUT CEDAR BAND CORPORATION
We are a federally chartered tribal corporation wholly owned by the Cedar Band of Paiutes. Deeply rooted in our rich history, we provide industry-leading military and government contractor services, including construction management, technology, telecommunications, and staffing solutions, as well as mortgage industry, convenience store, and beverage distribution services to federal agencies and commercial industries. From our modest beginnings as a single IT company with one contract, we have grown to ten branded companies across the nation. Headquartered in Cedar City, Utah, with regional offices and project sites in South Jordan, UT; Tooele, UT; Las Vegas, NV; Huntsville, AL; Fort Lee, VA; and Tobyhanna, PA, we employ over 100 employees nationwide, who are all committed to our vision to be an industry leader as a tribally-owned business that provides world-class service. In order to attract and retain this caliber of employees, we offer competitive compensation, excellent benefits, and a dynamic work environment based on open communication and honesty.
