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System Support Engineer

2 months ago

Okemos, United States AB2 Consulting, Inc. Full time
Job DescriptionJob Description

To administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications, as well as apply patching and regular updates to supported application systems.

Primary Job Responsibilities:

  • Responsible for supporting enterprise storage and backup platform/systems.
  • Primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting.
  • Analyzes deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.
  • First responder to all incidents involving supported applications.
  • Assists with the collection and analysis of performance monitoring involving supported applications.
  • Creates, updates, and maintains department work instructions.
  • Performs technical Proof of Concepts (POCs) for new tools and services.
  • Participates in department projects.
  • Researches technical issues and provides recommendations for resolution and process improvements.

Minimum Requirements:

  • Position requires working knowledge of enterprise backup and storage.
  • Ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.
  • Position requires the ability to provide on-call support twenty-four hours a day, seven days a week. Occasional travel may be required to some enterprise sites.