Front Desk Attendant

1 month ago

Tulsa, United States Mental Health Association of Oklahoma Full time
Job DescriptionJob Description

Make a Difference in Supportive Housing

The Mental Health Association Oklahoma seeks a dedicated Front Desk Attendant to ensure the safety and security of our 41-unit apartment complex. You'll play a vital role in fostering a positive environment for residents while handling administrative duties. We're looking for someone with a high school diploma or GED, a commitment to self-care and recovery, and a willingness to help those who have been affected by mental illness, substance use, or homelessness. This position is eligible to receive medical, dental, and vision benefits and is in a climate-controlled office setting You will need to be available to work Saturday & Sundays, 8:00am – 8:00pm.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Responsible for general safety and security of the facility, including monitoring of video surveillance equipment, fire systems, and all building exits.
  • Makes interior and exterior checks of the premises.
  • Enforces all property and leasing rules.
  • Monitors incoming and outgoing guests.
  • Observes and reports resident behaviors.
  • Creates a shift log that accurately reports any incidents, behaviors, or maintenance issues, and is required to review previous shift logs to enhance awareness of potential problems or other issues.
  • Receives and records resident payments for meal program and other fees.
  • May be required to assist with janitorial or kitchen duties when staffing is insufficient.
  • Responsible for knowledge of and compliance with Association policies and procedures
  • Works in cooperation with Resident Assistant Staff and Pool Staff on shifts where two staff are required to be on duty.
  • Creates and distributes incident reports as required.
  • Be a living example that recovery is possible by role modeling recovery and wellness in his or her own life.

KNOWLEDGE, SKILLS & ABILITIES:

  • To ensure a potential conflict of interest isn't present, please disclose if you are currently receiving services from any of our MHAOK programs during the application process.
  • High School Diploma or GED required.
  • Experience with program housing and/or working with persons with mental illness preferred.
  • Strong interpersonal skills required, including setting, and enforcing appropriate boundaries with residents.
  • Knowledge of basic office equipment and technology required.
  • Ability to multi-task and prioritize duties required.
  • Adult CPR and First Aid certification preferred.
  • Current Tulsa City/County Health Department Food Handler’s permit required within 90 days of hire.


WORK CONDITIONS & PHYSICAL DEMANDS:

  • Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
  • Noise level is moderate and includes sounds of aggregate residential living, including multiple conversations, ringing phones, intercom announcements.
  • Staff will report any environmental hazards encountered in normal performance of job duties and will not handle or otherwise be exposed to hazardous conditions.
  • Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation.
  • Ability to effectively communicate orally and in writing.
  • Physical ability to move 25 pounds or more on occasion.
  • Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
  • Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
  • Ability to climb multiple flights of stairs.
  • Ability to safely and properly use office equipment.

Saturday & Sunday
8:00am - 4:00pm

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