Sr. Service Desk Engineer

4 weeks ago

Sunrise, United States Interim HealthCare - Central Recruiting Full time
Job DescriptionJob Description

Sr. Service Desk Engineer

 in Sunrise, FL

At Interim HealthCare, we prioritize exceptional patient care alongside operational efficiency and reliability. Our IT infrastructure serves as a cornerstone, supporting clinical operations, administrative tasks, and communication channels for our National Support Team and Franchise Partners. As a Senior Service Desk Engineer, you will play a pivotal role in ensuring the seamless functionality of our IT systems, empowering our workforce, and enhancing the standard of care for our patients.

As a member of our service desk team, you will contribute to the delivery of prompt, reliable, and effective technical support to our users. Your expertise and customer-centric approach will drive continuous improvement and innovation within our IT operations. Ultimately, as the Senior Service Desk Engineer, you will strategically uphold the stability and performance of our IT ecosystem, reinforcing Interim HealthCare's reputation as a leader in healthcare excellence.

Our Service Desk Engineers enjoy some excellent benefits:
  • Salary:  $80,000 a year
  • Monday - Friday: 8:30am - 5:30pm in the Sunrise, FL office
  • Make a positive impact in the lives of others through the work you do
  • Family-oriented culture that promotes work-life balance
  • Online training, growth and ability to earn CEUs
  • Tuition discounts through Rasmussen University
  • Generous PTO, Holiday Pay, Robust Medical/Dental/Vision & 401(k) Benefits
As a Service Desk Engineer, here’s a big-picture view of what you’ll do:
  • Work closely with clients to troubleshoot technical issues over the phone or via e-mail by accessing PCs remotely.
  • Responsible for resolving escalated Service Desk tickets and issues
  • Administer and manage Engineer ServiceDesk applications for ticketing.
  • Assist in managing small projects requested by the clients.
  • Configure and support the following: Microsoft Window desktop and server operating systems, Microsoft Active Directory, Azure Active Directory, etc.
A few must-haves for a Service Desk Engineer:
  • Bachelor’s degree and 5 - 7 years of experience providing support for end user groups of over 3,500 people
  • Experience with Microsoft O365 and Azure required
  • Excellent oral and written communication and interpersonal skills
  • Ability to provide excellent customer service
Why Work for Interim HealthCare?Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading franchise organization. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates healthcare professionals, and a passion to put patients first. If you are ready to make a lasting impact on the healthcare landscape, we encourage you to apply for the Sr. Service Desk Engineer position at Interim HealthCare. Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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