Current jobs related to Outreach Coordinator - Lemont - Counseling Works

Counseling Works is a thriving private therapy practice with offices located in Naperville, Frankfort, Lemont, and Shorewood Illinois. We are an established group practice with a strong reputation and are excited to add a part-time Outreach Coordinator to our team.

As an organization, we place focus not only on our clients, but on our professionals, as well. We pride ourselves on creating an environment where we can foster the personal and professional growth of all of our staff, and continuously offer opportunities for career development. With openness and collaboration at our core, we recognize the needs of our employees, and work to create a positive work life balance. Through therapy, we believe that ongoing happiness and a better life are possible, and we feel privileged to encourage this type of support in our communities. 

Why Consider This Role:

The role of Outreach Coordinator is perfect for someone who enjoys building relationships, connecting with others, and providing invaluable information on our mental health services. A passion for mental health and a strong desire to connect our therapists with those needing services is critical. The Outreach Coordinator will have a hybrid schedule in this part-time role, balancing role independence and team connection throughout the week.

What You’ll Do:

• Represent Counseling Works with warmth and professionalism.
• Partnership Identification and Relationship Development - source and connect with local healthcare related organizations, professional business offices and schools to explain the benefits of working with Counseling Works.
• Market Analysis and Strategy - working knowledge of market trends in mental health services to further our referral sources.
• Client Relationship Management - maintain accurate tracking of contacts, manage our CRM (KEAP), and gather feedback from connections.
• Partner with Clinicians - work with our talented clinical team to broadcast their services in the community.
• Create and Implement Full Cycle Referral Process - track referral organizations, communication methods, and client referrals to ensure achievement of established KPIs.

• Other general administrative tasks to be determined, or as assigned.

Knowledge, Skills, Abilities:

• Autonomously facilitate and maintain activity and result levels for the established Key Performance Indicators (KPI’s); including client referrals and appointments scheduled.
• Meet and/or exceed the number of professionally referred patients to the clinics measured by increased revenue & appointments booked through independent work and in collaboration with the outreach and clinic teams.
• Obtain and manage referral sources from segments including, but not limited to: physicians, therapists, social services, attorneys, hospitals, professional organizations, mental health centers, etc. through a variety of activities such as personal appointments, meetings, phone calls, tours, emails and events/conferences
• Research, analyze, and monitor financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity
• Make customer-focused decisions, both independently and with the support and direction of management
• Accurately scope out length and difficulty of tasks and projects; set objectives and goals; break down work into process steps; develop schedules; anticipate and adjust for problems and roadblocks; measure performance against goals and evaluate results.
• Must be effective in a variety of formal presentation settings: one-on one, small and large groups, with peers and direct reports
• Actively demonstrate a dedication to meeting the expectations and requirements from internal and external customers; get firsthand information and use it for improvements in Counseling Works services with a customer/client first mentality
• Organize and coordinate community events, and in-service professional events
• Implement monthly, seasonal and annual marketing strategies, and evaluate results accordingly
• Provide weekly and monthly activity and accounts reports to supervisor
• Cultivate and maintain strong relationships with key stakeholders, healthcare providers, corporations, schools, and community organizations
• Call and email prospective client sources
• Visiting and meeting with prospective client sources virtually and in-person in our service area
• Converting outreach into clients who contact and receive service at our practice
• Collaborating with our team to ensure a seamless client experience and alignment with our practice’s values and goals
• Proficient at Excel and G-Suite apps (Gmail, Google docs, spreadsheets, forms, etc.), using Apple Products (Ipads, Macs, Iphone), client management type software, basic level skills in the use of PowerPoint.
• Timely follow up on all professional inquiries and leads (within 24 business hours)
• Requires ability to travel locally on a regular basis
• Working knowledge of the mental health field, confidentiality for patient health information, and HIPAA-compliance.

What You’ll Get:

• Competitive compensation commensurate with level of experience; $22/hr
• Opportunities for career advancement
• Supportive team environment
• Comfortable and well decorated office space

Reports to: Stacey Castellaneta, Director of Operations

Schedule: 20 hours/week, business hours; hybrid (combination of local travel, in office and remote locations)

Education & Experience Requirements:

• Minimum of associate level collegiate degree in sales, marketing, healthcare, office administration, hospitality, or similar field. 
• Must have reliable transportation for travel in the general area of our office locations.
• Willing to work business, daytime hours.
• Complete comfort in introducing and explaining our services to others.
• Prior experience with mental health in some capacity is a plus but not required.

Compensation

• $22/hour
• Mileage Reimbursement for Travel