IT Field Engineer 2
2 weeks ago
The Field Engineer 2 works as a member of the Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing both in-person and via phone and as such requires outstanding communication and client service skills. Field Engineer 2 resolves workstation, server and network problem tickets, performs assigned project duties, assists Remote Engineer team members and escalates to Escalation Team as needed. This role may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision
Reactive Service Delivery Team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.
Essential Duties & Responsibilities
Client Service
- Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner
- Perform all duties with the goal of building and maintaining long-term client/vendor relationships
- Maintain exceptional client service, understanding client satisfaction and perception
IT Service and Support Functions
- IT support services for clients’ infrastructure, including clients’ core business applications
- Acquire specific knowledge of the client and how IT relates to their business
- Develop in-depth knowledge of the service offerings and how they relate to clients’ needs
- Participate in projects by performing assigned duties
- Perform other related technical duties as assigned
Documentation, Reporting and SLA’s
- Identify clients’ needs and report to Service Manager
- Update documentation for client configurations or processes
- Communicate managed services installation and maintenance with Centralized Services
- Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages
- Utilize active listening and client-care skills in identifying potential concerns
- Report client concerns or complaints to Service Manager, VP Operations, and CXO
- Answer internal and external communications timely and professionally
- Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket
- Close tickets within 7 business days unless issue requires further delay as notated on the ticket
Professional Development
- Routinely take self-paced training in technologies relevant to the team
- Obtain industry certifications on a consistent basis
Administrative
- Enter all notes and time worked on the appropriate service ticket
- Enter time worked on each ticket daily
- Schedule service delivery via the scheduling calendar in ticketing system
- Enter expenses on service tickets for any related credit card purchases and submit receipts daily
- Submit time sheets on a weekly basis, due by Saturdays at 12P
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and/or ability required.
Technical Skills
- Windows workstation repair, maintenance, malware removal, and deployment
- Configuring network settings on workstations
- RDP client support
- Office 365 account and client support
- Server backup monitoring and maintenance
- Wireless connectivity for mobile devices and workstations
- Mobile devices – smartphones, tablets, and laptops
- Exchange mailbox administration
- Active Directory account creation and management
- Network drive and printer mappings
- Diagnose network connectivity issues for workstations
Education and/or Experience
- College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco
- CompTIA certifications preferred
- Microsoft Technology Associate (MTA) preferred
Language Skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Certificates, Licenses, Registrations
- Valid Driver’s License
-
IT Field Engineer 2
3 weeks ago
Metairie, United States The Purple Guys Full timeJob Description Job Description Salary: The Field Engineer 2 works as a member of the Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing both in-person and via phone and as such requires outstanding communication and client service skills. Field Engineer 2 resolves workstation, server and network...
-
Engineering Intern
1 month ago
Metairie, United States Thompson Engineering Full timeJob DescriptionJob DescriptionThe Engineering Associate (EA) I & II is an entry level position up through 4 years of professional work experience. The EA Performs assignments designed to develop professional work knowledge and abilities, requiring application of standard techniques, procedures, and criteria in carrying out a sequence of related engineering...
-
Civil Engineering Associate I
3 weeks ago
Metairie, United States Thompson Engineering Full timeJob DescriptionJob DescriptionThe Engineering Associate (EA) I & II is an entry level position up through 4 years of professional work experience. The EA Performs assignments designed to develop professional work knowledge and abilities, requiring application of standard techniques, procedures, and criteria in carrying out a sequence of related engineering...
-
Electrical Engineer
1 month ago
Metairie, United States Oracle Lighting Full timeJob DescriptionJob DescriptionSalary: $50,000 annualORACLE Lighting, SEMA Manufacturer of the Year and the #1 fastest-growing company in the greater New Orleans Metro area, is seeking an Electrical Engineer to join our team. We specialize in designing and developing innovative solid-state LED solutions for the automotive aftermarket/off-road industry. ORACLE...
-
Project Civil Engineer- Meyer Engineers
2 weeks ago
Metairie, United States Thompson Engineering Full timeJob DescriptionJob DescriptionThe Project Engineer is competent in all conventional aspects of Civil Engineering. Plans and conducts work requiring detailed knowledge, judgment and technical capabilities in the independent evaluation, selection, and substantial adaptation and modification of standard techniques, procedures, criteria and can convey same in a...
-
Traffic Engineering Analyst
3 weeks ago
Metairie, United States Alliance Transportation Group Full timeJob Description Job Description The Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision. Responsibilities: The Traffic Engineering Analyst: • Performs traffic and transportation systems analysis, traffic impact analysis, and...
-
Traffic Engineering Analyst
4 weeks ago
Metairie, United States CareerBuilder Full timeThe Traffic Engineering Analyst performs professional engineering work by applying standard techniques, procedures, and criteria in carrying out routine engineering tasks under supervision. Responsibilities: The Traffic Engineering Analyst: Performs traffic and transportation systems analysis, traffic impact analysis, and corridor studies. Provides support...
-
Entry Level Mechanical Engineer
4 weeks ago
Metairie, United States Bollinger Shipyards Full timeJob DescriptionJob DescriptionA Entry Level Mechanical Engineer is responsible for the design of a vessel’s propulsion and auxiliary systems, piping and HVAC. The requirements of the position are as follows:Must possess a Bachelor’s degree in Mechanical Engineering and have a minimum of 3 months working experience within the mechanical engineering field....
-
Senior PM/Traffic Engineer
2 weeks ago
Metairie, United States Alliance Transportation Group, LLC Full timeJob DescriptionJob DescriptionAlliance Transportation Group (ATG) delivers a full range of engineering, planning, and consulting services to address current and future transportation challenges.Do you have a passion for transportation?Do you want to be a part of a team that truly enjoys working together to make a difference?ATG is currently seeking a Senior...
-
Hydraulics and Hydrology Engineer
2 days ago
Metairie, United States H&H Full timeJob DescriptionJob DescriptionH&H is offering an exciting opportunity for a Hydraulics and Hydrology Engineer to join our growing Greater New Orleans office.H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners...
-
Tax Senior/Manager
3 weeks ago
Metairie, United States Omm IT Solutions Full timeJob Description Please Note: Hiring only local candidates About job: This is a contract role for a Tax Senior/Manager. The Tax Senior/Manager will be responsible for tax planning, tax compliance, tax preparation, tax law, and other tax-related tasks. This is a hybrid role, where the candidate will primarily work from our location in Metairie, LA, but there...
-
Senior Electrical Engineer
4 weeks ago
Metairie, United States M S Benbow and Associates Full timeJob DescriptionManage, plan, direct, lead, and coordinate activities of designated projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters and meet both client and M S Benbow & Associates quality requirements. Leads greenfield and brownfield project design and supports development with a...
-
Senior Electrical Engineer
2 days ago
Metairie, United States M S Benbow and Associates Full timeJob Description Manage, plan, direct, lead, and coordinate activities of designated projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters and meet both client and M S Benbow & Associates quality requirements. Leads greenfield and brownfield project design and supports development with a...
-
Maintenance Engineer I
4 weeks ago
Metairie, United States Courtyard New Orleans Metairie Full timeAdditional Information Evening Shift, Pay: $17.30Job Number Job Category Engineering & FacilitiesLocation Courtyard New Orleans Metairie, 2 Galleria Blvd., Metairie, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with...
-
Construction Inspector
3 weeks ago
Metairie, United States H&H Full timeJob DescriptionJob DescriptionH&H is offering an exciting opportunity for a Construction Inspector in our Construction Engineering & Inspection Group in our Greater New Orleans, LA office.H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms,...
-
Hydraulics and Hydrology Engineer
3 days ago
Metairie, Louisiana, United States H&H Full timeH&H is offering an exciting opportunity for a Hydraulics and Hydrology Engineer to join our growing Greater New Orleans office. H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners count on us when innovative...
-
Project Administrator
15 hours ago
Metairie, United States M S Benbow and Associates Full timeJob Description M S Benbow and Associates (MSB) is currently seeking a Project Administrator to join our corporate team in our Metairie, Louisiana office. For your success in this role, you will have to be a meticulous professional who thrives in a demanding environment while providing excellent communication and administrative support. Key...
-
Estimator
1 week ago
Metairie, United States White Cap Construction Supply Full timeA position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Designer II
3 weeks ago
Metairie, United States NES Fircroft Full timePosition Title Designer II External Description Client is currently seeking a Designer II to join our team in our Metairie, LA Office. The Designer II will perform assignments associated with designing Piping equipment, components, structures or systems. PRIMARY RESPONSIBILITIES:Prepare detailed drawings of parts and assemblies from layouts, designs and...
-
Senior Designer
4 weeks ago
Metairie, United States NES Fircroft Full timeClient is currently seeking a Designer II to join our team in our Metairie, LA Office. The Designer II will perform assignments associated with designing Piping equipment, components, structures or systems. PRIMARY RESPONSIBILITIES:Prepare detailed drawings of parts and assemblies from layouts, designs and working drawings including necessary projections,...