Front Desk Attendant

3 weeks ago

Lone Tree, United States UFC GYM LONETREE Full time
Job DescriptionJob DescriptionThe Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service
  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration
  • Keeps front desk and lobby neat and clean at all times
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:
  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:
  • High school diploma or GED required


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