Front Desk Supervisor

4 weeks ago

Lone Tree, United States Denver Marriott South at Park Meadows Full time
Overview

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunties at this location, click here.

Source: Hospitality Online

  • Front Desk Supervisor

    4 weeks ago

    Lone Tree, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they...

  • Front Desk Supervisor

    3 weeks ago

    Lone Tree, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they...

  • Front Desk Supervisor

    3 weeks ago

    Lone Tree, United States Denver Marriott South at Park Meadows Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    4 weeks ago

    Lone Tree, United States Denver Marriott South at Park Meadows Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Supervisor

    3 weeks ago

    Lone Tree, United States Denver Marriott South at Park Meadows Full time

    Overview Opportunity:  Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they...

  • Front Desk Supervisor

    3 weeks ago

    Lone Tree, Iowa, United States Denver Marriott South at Park Meadows Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    4 weeks ago

    Lone Tree, Iowa, United States Denver Marriott South at Park Meadows Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    4 weeks ago

    Lone Tree, United States Lone Tree Tru by Hilton Full time

    Job Description Job Description SUMMARY Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the...

  • Front Desk Attendant

    4 weeks ago

    Lone Tree, United States UFC GYM LONETREE Full time

    Job DescriptionJob DescriptionThe Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow.ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Customer...

  • Front Desk Attendant

    3 weeks ago

    Lone Tree, United States UFC GYM LONETREE Full time

    Job DescriptionJob DescriptionThe Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow.ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Customer...

  • Front Desk Attendant

    4 weeks ago

    Lone Tree, United States UFC GYM LONETREE Full time

    The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members...

  • Front Desk Attendant

    3 weeks ago

    Lone Tree, United States UFC GYM LONETREE Full time

    The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members...

  • Front Desk Specialist

    4 weeks ago

    Lone Tree, United States Bozarth Chevrolet Full time

    Job DescriptionJob DescriptionSalary: $20As a member of the Bozarth Cares Front Desk Team, the receptionist will be the first point of contact for customers and employees. We will rely on you to be a brand ambassador for Bozarth and for GM, promoting our products, services, people, and experiences. In this role, you get to meet and help a variety of people,...

  • Front Desk Specialist

    3 weeks ago

    Lone Tree, United States Bozarth Chevrolet Full time

    Job DescriptionJob DescriptionSalary: $20As a member of the Bozarth Cares Front Desk Team, the receptionist will be the first point of contact for customers and employees. We will rely on you to be a brand ambassador for Bozarth and for GM, promoting our products, services, people, and experiences. In this role, you get to meet and help a variety of people,...

  • Front Desk Receptionist

    4 weeks ago

    Lone Tree, United States United Urology Group Full time

    Job DetailsJob Location Park Meadows - Lone Tree, CO Position Type Full Time Education Level High School Job Category Admin - Clerical DescriptionAre you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community. At United Urology Group, our...

  • Front Desk Staff Member

    2 weeks ago

    Lone Tree, United States CareerBuilder Full time

    We are looking for year-round Front Desk Associates in Lone Tree! This is a great company, with a supportive and fun culture! They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer: Daily and weekly bonuses! $250 bonus for every 250 regular hours worked, and $500 bonus for every 250 sub...

  • Front Desk Staff Member

    4 weeks ago

    Lone Tree, United States Aqua-Tots Development Full time

    Job DescriptionJob DescriptionWe are looking for year-round Front Desk Associates in Lone Tree! This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly bonuses!$250 bonus for every 250 regular hours worked, and $500...

  • Front Desk Staff Member

    3 weeks ago

    Lone Tree, United States Aqua-Tots Development Full time

    Job DescriptionJob DescriptionWe are looking for year-round Front Desk Associates in Lone Tree! This is a great company, with a supportive and fun culture!They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:Daily and weekly bonuses!$250 bonus for every 250 regular hours worked, and $500...

  • Front Office Receptionist

    1 month ago

    Lone Tree, United States Colorado Center For Reproductive Medicine Full time

    Job DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...

  • Front Office Receptionist

    3 weeks ago

    Lone Tree, United States Colorado Center For Reproductive Medicine Full time

    Job DescriptionJob DescriptionCome join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and...