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Team Lead Client Support Associate

2 months ago

North Highlands, United States First Step Communities Full time
Job DescriptionJob DescriptionSalary: $21.00-$25.00

Why work at First Step Communities?


Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:


Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of

making a difference in our community by starting a career at First Step Communities.


First Step Communities

Job Description

                                                 

Job Title:               Team Leader Client Support Associates (CSA)                

Program:               North A, Roseville Road, Grove, Stockton Blvd.    

Reports To:           CSA Supervisor or Program Director

FLSA Status:         Non-Exempt                    

Revision Date:       July 2024                                                         

Shift:                     Day, Swing, Grave (as assigned)

 

Summary:  Working as part of a team, Team Leader CSAs will assist in ensuring the smooth operation of the shelter and the well-being of the clients. In addition to the responsibilities of a CSA, the Team Lead will be responsible for delegating tasks and assisting the CSA team on their assigned shift, as well as acting as a liaison between shelter management and shelter staff.

 

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

 

  • Monitor and facilitate the transition of guests/clients from the entry gate or intake areas to shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
  • Help establish and enforce community guidelines and safety procedures to clients on-site.
  • Foster a positive atmosphere of professionalism and support to the scheduled CSAs on shift
  • Resolve and assist minor client and staff issues and appropriately elevate to shelter management when necessary.
  • Delegate, assist, and rotate CSA staff to their assigned post and/or job task.
  • Escalate any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens to Management’s attention.
  • Help clients access stored possessions (if any) and process their exit from the facility as required.
  • Receive, process, distribute and store donation items received from the public.
  • Disinfect and clean assigned shelter beds/cabins while facilitating the movement of client belongings from one location to another.
  • Performs facility cleaning and maintenance, including campsite
  • Regular, predictable attendance is required.
  • Responsible for writing clear and legible daily notes
  • Ensure all tasks, incident reports, and daily notes are completed by the end of the shift and clearly communicate to the next shift when tasks are not completed.
  • Review information regarding the site by reading daily notes and incident reports
  • Ability to be challenged with leading and mentoring; and willing to get along and work effectively with others.
  • Ability to work outdoors in varying weather conditions.
  • Perform other tasks as necessary as assigned or requested by the Site Supervisor and/or Program Director

 

Supervisory Responsibilities: This job has no supervisory duties.

  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilities required.

 

Education and/or Experience: Equivalent of graduation from high school and six months of proven experience, preferably in social services or shelter environment is required. Sixty (60) units or more of college beyond high school is strongly preferred.

 

Language Skills: Independent and effective fluency in the English language. Ability to read and comprehend simple instructions, short correspondence, and memos. Can express themselves fluently and spontaneously without much obvious searching for expressions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

 

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. 

 

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

Computer Skills: To perform this job successfully, an individual should have knowledge of a computer or tablet and accompanying applications and software. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, and telephone. 

 

Working Conditions: Ability to work indoor and outdoor work in various weather conditions. This position requires you to work weekends and holidays. 

 

Certificates, Licenses, and Registrations:  A current CA driver’s license and proof of auto insurance are required. CPR, First Aid, and NARCAN certification preferred.

 

Other Skills and Abilities:         

  • Understanding of the homeless population and their unique needs.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities
  • Ability to exercise extreme patience.
  • Must be comfortable working with people and flexible in unpredictable environments.
  • Reliable, with a strong commitment to regular and predictable attendance.
  • Ability to handle conflict and stressful situations calmly and effectively.
  • Ability to conduct effective bag checks from clients.
  • Ability to maintain a high level of confidentiality

 

Other Position Requirements:

  • A background check is required.
  • A TB test is required.
  • If a past client of FSC or similar support organization, must have last needed support/housing services at least 12 months ago and cannot work in the same facility they received services.
  • May be asked to travel locally to various sites with 25 miles for each shift.
  • May be asked to work various day, evening, and overnight shifts.

 

 

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.