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Inside Sales/Warehouse Support
4 months ago
Summary/objective
The inside sales/warehouse support is responsible for always providing excellent customer service.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Providing excellent customer service while greeting guests and introducing the showroom.
- Answer phones in a professional manner while taking messages, and/or supplying customers with information such as Order ETA’s, and product availability through inventory checks.
- Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
- Loading customer’s flooring purchases either by forklift or by hand, as needed.
- Off load and receive product into the inventory system, then call/email customers in a timely manner of its arrival.
- Complete pick up and receiving paperwork accurately and tag products and pallets accordingly.
- Receive deliveries from vendors and MDC or CDC.
- Maintain a clean and organized sales area, showroom, warehouse, and property including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, clean warehouse, and property.
Competencies
- Client Service - Responds to the clients and anticipate their needs
- Conflict Resolution - Works to resolve differences and maintain work relationships
- Decision Making - Makes decisions and takes responsibility for them
- Ethics - Fosters a diverse and respectful workplace
- Even Temperament - Controls emotions without retaliating against negative behavior
- Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
- Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
- Initiative - Remains proactive when suggesting improvements and solving problems
- Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
- Persuasive Communication - Displays verbal and written communication that influences others
- Problem Solving - Solves problems while ensuring rules and directives are followed
- Punctuality – Arrives on time and works full schedule
Supervisory responsibilities none
Work environment: Retail store environment as well as warehouse (heat and cold)
Physical demands:
- Must be able to lift up to 50 pounds repeatedly
- Repetitive movement of hands and fingers – typing and/or writing
- Occasional standing, walking, stooping, kneeling, or crouching
- Reach with hands and arms
- Talk and hear
Travel required: Occasionally between stores (mileage reimbursement available)
Required education and experience:
- High School Diploma, GED or equivalent
- Customer Service experience
- Sales experience
- Computer literate
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Excellent Communication skills; both verbally and in writing
- Basic math and organization skills
- Detail-oriented mindset, data entry and computer skills
- Ability to work on feet for long hours
- Understanding of safety protocols and requirements
- Experience shipping, receiving, or selling related products
Preferred education and experience
- Knowledge of Rollmaster
- Bi-lingual in Spanish