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Service Assistant Manager

2 months ago

Plant City, United States Bank of Tampa Full time
Job DescriptionJob Description

Position Overview

It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager leads by example and delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.

Primary Duties and Responsibilities

  • Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
  • Manages the smooth and effective functioning of a banking office.
  • Clearly defines and communicates performance standards and goals to direct reports.
  • Coaches, mentors, trains and supports the needs of all direct reports.
  • Conducts and facilitates monthly, quarterly, semiannual and annual office audits to mitigate and control risk.
  • Participates in monthly Service Assistant Manager meetings to collaborate and stay well informed regarding policies and procedures.
  • Creates schedules and manages time cards.
  • Ensures staffing levels are correct to complete all tasks.
  • Offers help where needed, including support of teller line functions.
  • Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations.
  • Functions as the highest level of operational leadership in the banking office.
  • Cross-trained to assist the Client Banking Specialist role.
  • Serves as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
  • Holds staff accountable for following all Bank policies and procedures.
  • Communicates effectively with all organizational levels and responds to situations in a considerate and professional manner.
  • Demonstrates advanced knowledge of compliance, regulatory, and banking policies and procedures.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


Minimum Qualifications

  • 3 years of previous Teller experience (preferably in a Head Teller or supervisory role).
  • 3 years or more of demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment.
  • Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
  • Proficient in Microsoft Office suite.
  • Must be able to apply for and receive notary license in order to assist with loan closings/client requests.


Preferred Qualifications

  • 2-year degree preferably with a business or finance focus.


Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

  • Eligibility for health, dental, vision, life and disability insurance coverages
  • Retirement Plan - 401k with matching
  • ESOP- Employee Stock Ownership Plan
  • Time away from work – vacation time, sick time and holidays
  • Paid parental leave
  • Tuition Assistance
  • Professional development opportunities

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

A DRUG FREE WORKPLACE

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