Data Entry Customer Service

3 weeks ago


San Antonio, United States Fresh Form Draft Full time
Job DescriptionJob DescriptionDescriptionJob Title: Front Office RepresentativeLocation: San Antonio, Texas
Job Summary
:
We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Service. In this role, you will be responsible for accurately inputting customer information into our database while providing exceptional service and support. This position requires excellent attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

In this role, you will be responsible for welcoming guests, answering phone calls, and attending to inquiries. This includes managing appointments, providing information about our services, and maintaining a clean and organized reception area. You will also be responsible for handling administrative tasks such as filing, data entry, and managing correspondence.

Key Responsibilities
  • Process customer orders and enter data accurately into our system
  • Answer customer inquiries via phone, email, and live chat in a professional and timely manner
  • Assist customers with product information, pricing inquiries, and order status updates
  • Resolve customer complaints and issues promptly to ensure customer satisfaction
  • Collaborate with internal teams to address customer concerns and provide appropriate solutions
  • Maintain accurate records of customer interactions and transactions


Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Proven experience in a data entry and customer service role
  • Excellent typing skills and attention to detail
  • Strong computer proficiency, including knowledge of Microsoft Office and data entry software
  • Excellent written and verbal communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Exceptional problem-solving and decision-making skills
  • Ability to work independently and in a team environment
  • Familiarity with CRM software is a plus


BenefitsBenefits:
  • 401(k) Matching
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Schedule
  • Flexible Spending Account
Job:
  Full time

Pay:
  $19.50- $30.00 per hour
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