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Technical Trainer/Writer

2 months ago

Fairfax, United States GD Resources LLC Full time $27 - $41
Job DescriptionJob Description"Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence."

GD Resources LLC is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. We offer dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us in making a difference and advancing your career with a company that values integrity, diversity, and continuous growth.

Job Title:      Technical Trainer/Writer
Location:       Fairfax, VA 22035

Benefits:
Full Time
$27 - $41/hr
Medical & Dental
PTO

Overview: As the Technical Trainer/Writer, you will be responsible for developing comprehensive training plans and materials, creating user documentation, and delivering technology training sessions. This role involves creating step-by-step instructions, resolving technical issues in a lab environment, and ensuring effective communication of security plans.

Key Responsibilities:
  • Training Development: Develop training plans and materials that incorporate both generic and job-specific examples, ensuring content is relevant and accessible for various audiences.
  • User Documentation: Create clear, step-by-step guided instructions and practice examples to enhance participants’ skills and confidence in using applications.
  • Training Delivery: Conduct technology training sessions, delivering content in a way that is engaging and easy to understand. Adapt training methods to meet the needs of different learners.
  • Technical Support: Resolve level-one computer glitches that may occur during training sessions or in a lab environment, providing immediate support and troubleshooting.
  • Documentation Translation: Translate designs and programs into user-friendly documentation that clearly communicates technical concepts and instructions.
  • Security Communication: Develop and communicate security plans as required and directed by designated County staff, ensuring adherence to security protocols and best practices.
  • Continuous Improvement: Evaluate the effectiveness of training programs and documentation, gathering feedback from participants to make necessary improvements.

Qualifications:
  • Experience: 2-4 years of experience in technology training, technical writing, or a related field.
  • Education: Bachelor’s degree in Computer Science, Information Technology, Education, Technical Writing, or a related field.
  • Skills:
    • Proven ability to develop and deliver effective training programs and user documentation.
    • Strong proficiency in creating step-by-step instructions and practice examples.
    • Excellent communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.
    • Experience with troubleshooting basic computer issues and providing technical support.
    • Familiarity with security communication plans and protocols.
    • Proficiency in technical writing tools and training software (e.g., Microsoft Office, Adobe Captivate, Camtasia).

Preferred Qualifications:
  • Certification in technical writing or instructional design.
  • Experience in a lab or training environment involving technology applications.
  • Knowledge of security protocols and best practices.

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