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Quality Control Specialist

4 months ago

Spokane, United States Kustom US Inc Full time
Job DescriptionJob Description

Kustom US is seeking a Quality Control Specialist. The Quality Control Specialist, under direction of the Senior Project Manager, will assist with customer complaints, follow up with clients after a board up was completed to offer other services, assist with communications with fire departments, and establishing relationships with other municipalities.


Core Responsibilities:

The Quality Control Representative performs the following duties along with any additional duties as assigned by management per business needs.

  • Review customer warranty issues, and work with internal & external tradespersons and vendors to solve issues.
  • Meet with design professionals, estimating staff, and regulatory agencies to review work scopes and solve project issues and concerns.
  • Training of employees and subcontractors (To include attending external training to keep internal staff informed on codes, products & industry practices & changes)
  • Follow up with homeowners after fire department board-ups to try and obtain repair contract. Potentially be onsite for larger and more complex board ups.
  • Assist staff with communication with fire departments relating to company performed board-ups.
  • Establish relationships with other fire municipalities and board up programs.
  • Assist in recruiting subcontractors in order to meet company needs.
  • Walk large losses with estimators to assist in capturing the correct scope of work.
  • Assist on commercial large loss projects/complex residential projects when needed.

Qualifications:

  • 2-5 years of verifiable experience
  • Strong customer service skills
  • Good communication skills, written and verbal.
  • Ability to work independently, as a team, and handle multiple priorities with a strong attention to detail.
  • All applicants must have good DMV and be able to pass insurance company’s criminal background check.


What We Do:

KUSTOM US is a nationally recognized, full-service, Disaster Recovery and Insurance Restoration contractor. Family owned and operated for more than five decades, we provide comprehensive commercial consulting, pre-loss disaster planning, and emergency restoration services to our insurance industry partners, commercial property owners, and property managers.

Why Kustom?

We are committed to providing quality and integrity throughout every phase of a project.

Our employees are an intricate part of a process that requires creative thinking, attention to detail, and service levels that exceed the industry standard. Prepare to have a big impact as a member of one of the largest privately held full-service property restoration and disaster cleanup companies in North America. Join the Kustom team today, add your capabilities to our vast expertise, and find out how we are stronger together.

We Offer:

  • Employee Growth Plan-we promote from within
  • Company Sponsored Personal & Professional Development Training
  • Weekly Pay Schedule
  • Paid Holidays & Time Off
  • Multiple Individual or Family Health Options; including Free, PPO HSA/FSA
  • Supplemental Dental & Vision plans
  • 401K Retirement Plan with a 4% Employer Match on employees 5% contribution after one year
  • Employer Subsidized Life Insurance
  • Employee Discount Marketplace

Prepare to excel inside a team prepared for anything.

Kustom US INC.-Trust That Builds

Kustom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), disability, age, sexual orientation, gender identity, national origin, creed, citizenship, marital status, protected veteran, or genetic information. If reasonable accommodation is needed, please email hr@kustom.com for assistance.