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Housekeeping Coordinator

4 months ago

Nashville, Tennessee, United States Conrad Nashville Full time
Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Housekeeping Coordinator's primary responsibility is the daily coordination of the housekeeping operation. The Housekeeping Coordinator is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up.

Job Duties

Consistently offer professional, friendly, and engaging service.
Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction.
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, uniform room duties, inspection of rooms, evening service assignments, and other special tasks.
Maintain complete knowledge of all housekeeping service, outlets, hotel area/ features and hours of operation.
Assist in keeping complete updated inventory of linen and housekeeping supplies.
Generate various operational reports for the coordination of the housekeeping department.
Assist other housekeeping employees in maintaining, cleaning and organizing work and public areas.
Perform other duties as requested
Education and ExperienceMinimum of 2 years in leadership capacity (Preferred)
Minimum of 2 years housekeeping experience (Preferred)
Minimum of 2 years hotel experience (Preferred)
Prior experience with OnQ and Quore preferred
Skills & AbilitiesEffective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with management, coworkers, guests etc.
Excellent observation skills with a demonstrated attention to detail; ability to view small defects
Strong working knowledge of housekeeping and hotel services, policies, and operations.
Able to clearly communicate information to leadership and guests
Excellent computer skills with proficient use in all Microsoft applications- Word, Excel, PowerPoint, Publisher, Outlook.
Physical RequirementsLifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations.
Must be flexible to work any day of the week, weekends, and holidays if assigned.
Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations.
Must be flexible to work any day of the week, weekends, and holidays if assigned.
Benefits:401k after 90 days, fully vested, company match to 4%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
EEO and ADA Statements Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Source: Hospitality Online