Customer Experience Coordinator

3 weeks ago


Havertown, United States John Cipollone, Inc. Full time
Job DescriptionJob Description

Join Our Team as a Customer Experience Coordinator

Location: Havertown, PA

John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees.

Why John Cipollone Inc.?

  • Pro-Employee Approach: We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities.
  • Comprehensive Benefits: Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on.
  • Paid Time Off: Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation.
  • Career Growth: We focus heavily on career progression, ensuring you can have a long, stable future with us.
  • Competitive Compensation
  • Paid Training & Year-Round Work
  • Spiffs, Rewards, & Employee Contests
  • 401K Retirement Benefits: The company contributes to your 401K without requiring any employee contributions

Pay Range: $20.50/hr to $25.50/hr depending on experience

Hours: Monday through Friday, 7:30 am to 4:00 pm, with a 30-minute lunch break

Key Responsibilities:

  • Business Owner Support: Assist with various tasks to ensure smooth operations.
  • Installation Department Support: Manage daily scheduling, equipment registration, and preparation of promotional material.
  • Sales Staff Support: Perform general clerical tasks, including preparing letters, bids, contracts, and word processing.
  • Customer Assistance: Handle questions, billing, and appointment setting with professionalism and efficiency.
  • Team Coordination: Facilitate communication between installers, field supervisors, customers, vendors, and the office.

Qualifications:

  • High school diploma or equivalent
  • Experience in modern business office clerical roles, including mail distribution
  • Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe
  • Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more
  • Excellent interpersonal and verbal communication skills, both on the phone and in person
  • Strong proofreading, spelling, grammar, arithmetic, and business writing skills
  • Ability to learn new software quickly and adapt to daily changes
  • Capacity to handle multiple tasks efficiently and work under time and backlog pressure for extended periods

Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.



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