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Customer Experience

4 months ago

Havertown, United States John Cipollone, Inc. Full time
Job DescriptionJob DescriptionThe Customer Experience & Residential Installation Coordinator is charged with different but complementary roles:
  • Direct support of the business Owner
  • Direct support of the Installation Department
  • General support of the sales staff
  • Assist customers with questions, billing and setting appointments
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
  • Medical Insurance
  • 401K Retirement Benefits

John Cipollone Inc., a family-owned heating, AC and fuel oil business in Havertown, PA, is hiring a Customer Experience & Residential Installation Coordinator. Responsibilities include providing professional, quality customer service through organizational and managerial skills. This role demands someone with the ability to learn quickly and adapt daily. The primary focus is to ensure efficient operation of our HVAC Installation Department. Job duties include:
  • Performing administration functions in support of the Owner and Installation Manager
  • Answering and directing calls
  • Manage the day to day scheduling for the Installation Department
  • Preparation of promotional material.
  • Contract billing and filling
  • Equipment registration and filling for equipment rebates.
  • Customer service support including setting and confirming appointment
  • Performing general clerical and administrative assistance functions in support of the sales staff, to include preparing letters, bids, contracts, general typing and word-processing, etc.
  • Responsible for coordinating communication between installers, field supervisors, customers, vendors
    and the office.
All assignments to the secretary/administrative assistant from Department Managers and sales staff need to be approved by the General Manager to ensure equitable and effective distribution and use of his/her time. Job-related contact can occur with all demographic groups, with the majority of contacts being with company customers and employees. Representative duties include:

Job Qualifications:
  • High school diploma.
  • Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
  • Proven ability to type 40 or more WPM on a word-processor.
  • Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office especially Microsoft Excel, Adobe
  • Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
  • Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for (company name).
  • Excellent proofreading, spelling, grammar, arithmetic and business writing skills.
  • Ability to work under time and backlog pressure for extended periods of time.
  • Ability to handle multiple tasks efficiently.