Customer Service Specialist

3 weeks ago

Stafford, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

  • Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
  • Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.
  • Ensure timely delivery of product documentation and shipment of backlog.
  • Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections.
  • Ensure all order related documentation is submitted in a timely manner using established procedures.
  • With direction from Inside Sales, responsible for entering change orders.
  • Assist Inside Sales with invoicing and associated documentation.
  • Responsible for reviewing and monitoring commission reconciliation.
  • Assist Sales Team with copying, filing, typing, collections and general administration activities.
  • Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
  • Perform related duties as required.
  • Develop and maintain awareness of all products and services provided by Puffer-Sweiven.

QUALIFICATIONS:

Education/Knowledge:

  • High School education required with some college business course work preferred.
  • Knowledge of office administrative procedures, standard office equipment and the sales order process.

Experience/Skills:

  • 1-3 years administrative experience or equivalent education and training. Company Sales Order system or comparable experience preferred.
  • Direct experience in a sales and or customer service oriented work environment preferred.

COMPETENCIES:

  • Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
  • Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills.
  • Good writing skills – writes in a manner appropriate for business and messages information coherently.
  • Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
  • Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
  • Good teamwork – identifies with the team and it’s goals and contributes to the groups effectiveness.
  • Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
  • Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
  • Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.

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