Operations Team Lead- Holland Civic Center Place

4 weeks ago

Holland, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

OPERATIONS TEAM LEAD - Holland Civic Center Place

Sports Facilities Management, LLC

LOCATION: Holland, MI

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Holland Civic Center Place is a banquet, recreation, entertainment and event destination focused on improving the health and economic vitality of Holland, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Holland Civic Center Place is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Lead provides the first point of contact for all guests. This Team Member is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for home volleyball and basketball games. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Perform operating procedures relating to events and programs
  • Support all aspects of game day operations for home volleyball and basketball games
  • Effectively lead Operations Team shifts
  • Assist in performing preventative maintenance work
  • Assist with monitoring quality control of vendor performance
  • Consistently communicate issues and relevant updates to direct supervisor
  • Greet all guests and stakeholders according to our Guest 1st Service model standards
  • Act as a liaison between the venue and the guests
  • Assist with ensuring all buildings under management scope are clean, safe, and guest-ready
  • Help maintain and keep inventory of department asset
  • Assist in making sure all game day equipment is in proper working order
  • Adhere to all facility and SFM policies and procedures
  • Adhere to all local, state, health and safety laws
  • Perform additional duties as requested by management

MINIMUM QUALIFICATIONS:

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • 1-2 years of event execution and experience
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Facility has intermittent noise





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