IT Helpdesk Technician

1 week ago

Chicago, United States AKA Comp Solutions Full time
Job DescriptionJob Description

We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email
  • Perform troubleshooting through diagnostic techniques and pertinent questions both in person and remotely.
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs and tickets
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

  • Tier II Helpdesk Technician

    2 weeks ago

    North Chicago, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Tier II Helpdesk Technician perform Help Desk Services, for computer Desktop, Laptop, and peripheral equipment, i.e. Printers, scanners, faxes, keyboards, mouse, HD, CDROM, Operating Systems, and software application installation and maintenance support. Education and Experience:  (Preferred) Bachelor’s Degree 1 to 2+...

  • Help Desk Analyst

    1 week ago

    Chicago, United States LHH Full time

    We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.Key...

  • Help Desk Analyst

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States LHH Full time

    We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.Key...

  • Help Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States LHH Full time

    We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.Key...

  • Field Technician

    1 week ago

    Chicago, United States Shartega IT, Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Field Technician is responsible for onsite service and support needs for our customers. This relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software.Basic Functions:Installation of computer and network hardware: Desktops, Laptops, Tablets,...

  • Courier

    1 day ago

    Chicago, United States Fix It People Full time

    Fix It People is Chicago's premier handyman and home improvement company. We specialize in residential handyman work and home repairs. We are a fun, modern company who appreciates and rewards hard and honest work. We are currently looking for a courier to join our team and facilitate debris removal, tool transportation, and general assistance of our...

  • Field Installation Technician

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Chicago, United States Planar Full time

    The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical...