Field Installation Technician

2 weeks ago

Chicago, United States Planar Full time
The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do:

  • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
  • Maintain and service installed products at customer locations
  • Provide installation, setup and teardown of product for demos and trade shows
  • Report and escalate product issues and resolution to appropriate personnel
  • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
  • Provide training and certification to integrators on site when appropriate conditions apply
  • Provide accurate notes and documentation on completed projects
  • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
  • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
  • Ability to maintain acceptable standards of office conduct
  • Ability to come to work demonstrating timely and regular attendance
  • Ability to handle stress effectively
  • Ability to learn on the job in a fast-paced environment

Who You'll Work With:

  • External Customers
  • Engineering Team
  • Technical Support Team

Requirements

What You'll Need:

  • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
  • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
  • Ability to communicate effectively in writing to provide documentation on completed installations
  • Understanding of order process, escalation process, and ability to provide feedback to Project Manager
  • Ability to effectively maintain professional appearance and demeanor in a variety of work environments
  • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
  • Comfortable using standard hand tools
  • Basic understanding of electronics, connectivity concepts
  • General knowledge of HVAC and Power requirements
  • Knowledge of various A/V cables including but not limited to HDMI and CAT 6
  • Understanding of wiring schematics, measurements and system drawings
  • Must be able to read Visio and / or CAD drawings
  • Ability to create Visio or CAD line drawings is desired
  • 3rd party Control knowledge (Creston, AMX etc) is desired
  • System integration experience is desired
  • Government Clearance desired
  • Comfortable working on a ladder for extended periods of time
  • Ability to use Microsoft Office Suite
  • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
  • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
  • Ability to actively participate in team development and team-oriented processes
  • Physical ability to use computer hardware/software required

What You'll Need To Bring:

  • Associates degree or equivalent in a technical field
  • 2 to 4 years of professional work experience in a technical role, preferably in an A/V company

Other Requirements:

This position requires the incumbent to work in an environment where there may regular exposure to the following:

  • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
  • Position requires heavy lifting
  • Ability to travel extensively and work substantial overtime
  • Scheduling flexibility based on business needs
  • Working with others in a team setting
  • Valid drivers license and use of a personal vehicle with proper insurance

Benefits

All benefits start on first day of employment

  • 75% employer-paid medical for employee. Family coverage also included.
  • 100% employer paid dental, and vision for employee and dependents
  • 100% employer paid long-term, short-term disability, and life insurance policy
  • 401k Match, if you're contributing 5% we match 4%. 100% vested immediately
  • 10 paid holidays
  • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)

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