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Housekeeping Supervisor PM Shift

3 months ago

Nashville, United States Virgin Hotels Nashville Full time
Job DescriptionJob Description

Shift: 2:30-11:00 pm


Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

If you have an eye for detail, cleanliness, and are passionate about leading a team, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in supervising the cleaning of guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. You can also do this by training the room attendants and everyone else in your team as much as possible. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants in inspecting and at times cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

  • Assign work to room attendants and train associates in housekeeping duties
  • Inspect rooms to make sure that they are up to Virgin Hotels standards of
  • Assist throughout department as needed, this may include cleaning rooms
  • Help conduct linen inventories
  • Help control department costs
  • Communicate with other departments any problems that need attention
  • Complies with the key policy established by the company
  • Communicate with manager any safety issues
  • Ensure safety and hotel policies
  • Helps log “lost and found” items at the end of the shift to security
  • Report to designated shift in assigned attire
  • Motivates team to establish positive guest and associate relations
  • Complete a manager’s request within reason
  • Follows all company policies
  • Report to designated shift in assigned attire on time (if applicable)
  • Flexibility to work different shifts, including on the weekends, holidays and nights.
  • Additional tasks assigned by manager

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

  • Requires knowledge of the various positions within the Housekeeping Department
  • Comfortable using technology as a tool
  • Able to stand for a minimum of eight hours a day
  • Frequent bending, stooping, reaching
  • Performs the same task repeatedly

Background must-have:

  • Current, legal and unrestricted ability to work in the United States
  • High school or equivalent education required.
  • Preferred: Additional foreign language