Customer Care Coordinator

1 month ago

Orlando, United States Landsea Homes Full time
Job DescriptionJob Description

Position Summary:

Landsea Homes is seeking an intelligent and highly organized individual interested in a fast-paced and challenging position as a Customer Care Coordinator You will play a vital role in supporting the daily administrative activities of the Customer Care Department and ensuring our homeowners receive an outstanding level of service.

Responsibilities:

  • Answer all incoming calls and emails in a professional, genuinely caring, and informative manner.
  • Prepare lot files (e-files) and project-specific information, such as Sub. Lists, sequence sheets, and color schemes to assist our dedicated Customer Care Representatives.
  • Independently handle routine administrative correspondence, ensuring prompt and accurate responses.
  • Maintain and update records and perform data entry within internal dwellingLIVE/HB1 System for Pre-Carpet Walks, New Home Orientations, Service Work Orders, HOA, and e-blasts.
  • Collaborate cross-functionally with various departments to acquire all necessary information for the creation of each project’s information portal.
  • Generate weekly, monthly, and quarterly reports on Service Request Aging and Eliant Surveys to provide valuable insights to our team.
  • Escalate any complex claims to the Customer Care Manager and Director for immediate attention and resolution.
  • Manage inventory and distribution of supplies and uniforms for the Customer Care Department, ensuring availability when needed.
  • Order, organize, and distribute all literature related to the Customer Care Department, ensuring easy access for both internal and external stakeholders.

Qualifications:

  • Minimum high school diploma, or GED required.
  • 3+ years of experience in customer service (building industry preferred).
  • Experience with Timberline, dwellingLive, Pharaoh, Sage Paperless is a plus.
  • Minimum 50 – 60 WPM typing speed.
  • Highly organized, detail-oriented, and the ability to manage multiple projects and deliverables in a dynamic environment.
  • Strong communication skills and comfortable communicating cross-functionally with internal and external business partners.

Physical Requirements:

This is primarily a sedentary position. May be required to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard. This position requires public contact, as such, appropriate business apparel and professional appearance is expected.

Travel Requirements:

This is a full-time, in-office position.

Landsea Homes is an equal opportunity employer. Candidates must be authorized to work in the United States.

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