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Field Service Technician
2 months ago
GENERAL PURPOSE
Under the general supervision of the IT Operations Manager, this at-will direct service position within a program is responsible for performing maintenance, troubleshooting, repair and installation of hardware and software at all Turning Point Community Programs sites. The position is responsible for assisting our colleagues in all areas related to Information Technology (IT).
ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)
The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Configures, installs, and maintains local network hardware, software, and telecommunication services such as personal computers, mobile devices, systems software, software applications, printers, servers, firewalls, wireless access points, switches, cabling, and Internet connections.
- Coordinates work with 3rd party vendor(s).
- Implements, installs, and ensures proper operation of information and functional systems for the organization under the direction of IT Management.
- Maintains server environments in assigned territories, user environment, directories, and security.
- Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
- Assists with computer operation scheduling, backup, storage, and retrieval functions.
- Creates/updates PC images for deployment and/or repair.
- Provides administration for all applicable user accounts within the agency (i.e. Active Directory, Lync, Exchange, etc.).
- Responds to and problem solves for issues reported via TPCP trouble ticket system.
- Assists other technical peers, Health Information Manager, IT Operations Manager, and IT Director as needed for instruction or special projects.
- Safely travels to agency sites for the purpose of performing needed maintenance, troubleshooting and transportation of equipment using personal vehicle.
- Maintains a clean driving record as well as currency of driver’s license and vehicle insurance/registration.
- Creates/maintains procedures for peers and users.
- Provides direct staff support at various agency sites, as needed.
Compensation Range 32.00 to 33.29
QUALIFICATIONS
MINIMUM:
A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation
from high school and five (5) years of varied experience working in the Information Technology (IT)
field.
LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS
- California driver’s license & current vehicle insurance/registration if driving; and,
- Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.
Schedule: Monday-F
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