Field Support Representative
2 months ago
Trusted by many of the nation's largest auto dealers, Vitu provides the automotive industry with an on-demand electronic registration and title management solution. We are actively seeking a Field Support Associate for a full-time position.
Position Overview
The Field Support Associate (FSA) is an entry level position that is responsible for assisting the Account Executives with the following DMVdesk related duties:
- Live scanning (fingerprinting)
- Vin verifications
- DMVdesk Logbook cleanup
- Computer, printer, and monitor setups
- Drafting floor plans and document collection
- Software installation
- Assist with DMV document preparation
- Assists with DMVdesk technical support tickets
- Able to deliver a high level of customer service
- Excellent communication and training skills
- Excellent follow-up and problem-solving skills
- Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
- Ability to adapt to a fast-changing environment
- Time management skills
- Ability to work either alone or on a team, with limited supervision
- Must be self-motivated and eager to learn
- Attend RMP online classes
- Learn the rules and regulations on various DMV transactions
- Ride-along with the Registration Support team to assist with the processing of DMV paperwork
- Learn how to complete DMV paperwork
- Learn the Business Partner Automation regulations
- Learn how to use DMVdesk
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