Customer Success Manager

4 weeks ago


San Antonio, United States Trigenx Full time
Job DescriptionJob Description

Hybrid/Remote Position

In this role you will:

  • Own customer relationships, acting as their primary point of contact and trusted advisor.

  • Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.

  • Develop and deliver training and educational materials to help customers maximize the value of our products and services.

  • Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.

  • Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.

  • Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.

  • Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.

  • Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.

We are looking for someone who has:

  • Proven experience in a customer-facing role, such as customer success, account management, or sales.

  • Excellent interpersonal and communication skills to build rapport with customers at all levels.

  • Strong problem-solving and analytical abilities to address customer needs effectively.

  • Knowledge of the industry and understanding of customers' business processes and goals.

  • Proficiency in using customer relationship management (CRM) software and relevant tools.

  • Self-motivated, results-oriented, and able to manage multiple customer accounts independently.

  • Demonstrated ability to collaborate effectively in a team environment.

  • Excellent organizational and time management skills to prioritize tasks and meet deadlines.

  • Customer-focused mindset with a passion for delivering exceptional experiences.

You may be a good fit if you have these additional skills and/or educational background:

  • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

Powered by JazzHR

q85z2tFkzr



  • San Antonio, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...


  • San Antonio, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...


  • San Antonio, United States Canonical Full time

    The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...


  • San Francisco, California, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success.We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate...


  • San Francisco, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...


  • San Francisco, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate...


  • San Francisco, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...


  • San Mateo, United States Workday Full time

    Global Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partne Manager, Project Management, Customer, Product Management, Business, Technology, Business Services, Executive


  • San Francisco, California, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto.‍Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.We're backed by...


  • San Francisco, United States Hack VC Full time

    - You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise...


  • San Francisco, United States Coperniq Inc. Full time

    Title : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...


  • San Francisco, United States Coperniq Inc Full time

    Title: Customer Success Manager Company: Coperniq Location: San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...


  • San Francisco, United States Nuvolum Full time

    Job DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...


  • San Francisco, United States Nuvolum Full time

    Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...


  • San Francisco, United States Windfall Full time

    As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...


  • San Francisco, United States Cable Tech, INC. Full time

    Job DescriptionJob DescriptionAbout CableOur missionWe’re building Cable because we’re passionate about reducing financial crime. Financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still failing in...


  • San Francisco, United States Atlassian Full time

    Overview: Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. We engage customers to unlock early and sustained business outcomes. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Senior) to execute the overall team vision. This means driving successful product...


  • San Francisco, CA, United States Canary Technologies Full time

    San Francisco, CACustomer Success /Full Time/ HybridCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley,...


  • San Francisco, California, United States Dynamo AI Full time

    → UPDATE: Only applications submitted to will be considered.We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with...


  • San Diego, United States Trigenx Full time

    Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help...