F&B Supervisor

2 weeks ago

Beverly Hills, United States Proper Hospitality LLC Full time
Job DescriptionJob Description

AVALON HOTEL BEVERLY HILLS

Con sus vibraciones frescas de mediados de siglo, descubra una experiencia de hotel boutique quintesencial escondida en el corazón más residencial de Beverly Hills, todo centrado alrededor de una icónica piscina en forma de búmeran rodeada de cabañas. Una joya arquitectónica llena de detalles únicos, su lujo discreto se extiende desde sus espacios interiores y exteriores de diseño avanzado para eventos y pequeñas reuniones hasta la cocina fresca y creativa de chef en el restaurante de caja de joyas junto a la piscina, Viviane.


Descripción del Puesto:

Como Supervisor de Alimentos y Bebidas, desempeñarás un papel fundamental en garantizar experiencias excepcionales para los huéspedes y mantener altos estándares de servicio dentro del departamento de alimentos y bebidas. Además de las responsabilidades existentes descritas en la descripción del trabajo, tu rol abarcará las siguientes funciones:

Funciones Adicionales:

  1. Mejora de la Satisfacción del Cliente: Involúcrate proactivamente con los huéspedes para solicitar retroalimentación, abordar inquietudes y garantizar que sus necesidades sean atendidas de manera rápida y profesional, fomentando una experiencia gastronómica acogedora y agradable.
  2. Control de Calidad: Realiza inspecciones regulares de los puntos de venta de alimentos y bebidas, incluyendo áreas de comedor, bares y estaciones de servicio, para garantizar el cumplimiento de los estándares de higiene, saneamiento y presentación, tomando acciones correctivas según sea necesario para mantener la calidad.
  3. Entrenamiento y Desarrollo: Proporciona entrenamiento continuo, coaching y mentoría a los miembros del equipo de alimentos y bebidas, centrándote en técnicas de servicio, conocimiento del producto y habilidades de interacción con los huéspedes, para fomentar una cultura de mejora continua y excelencia.
  4. Gestión de Inventario: Supervisa los niveles de inventario de alimentos, bebidas y suministros, monitoreando el uso, realizando inventarios regulares y coordinando pedidos con proveedores para mantener niveles de stock adecuados y minimizar desperdicios.
  5. Desarrollo de Menús: Colabora con el equipo culinario y la gerencia para desarrollar menús innovadores y atractivos, incorporando ingredientes de temporada, preferencias dietéticas y tendencias del mercado, para mejorar la experiencia gastronómica y aumentar los ingresos.
  6. Coordinación de Eventos: Ayuda en la planificación y ejecución de eventos especiales, funciones privadas y servicios de catering, coordinando con planificadores de eventos, proveedores y departamentos internos para garantizar una ejecución impecable y la satisfacción del cliente.
  7. Eficiencia Operativa: Simplifica los procedimientos operativos y flujos de trabajo dentro del departamento de alimentos y bebidas, identificando oportunidades para ganancias de eficiencia, ahorros de costos y optimización de ingresos, mientras se mantienen altos estándares de servicio.
  8. Cumplimiento de Salud y Seguridad: Garantiza el cumplimiento de las regulaciones de salud y seguridad, normas de seguridad alimentaria y pautas de servicio de alcohol, realizando auditorías e inspecciones regulares para mitigar riesgos y mantener un ambiente seguro para huéspedes y personal.
  9. Evaluación de Desempeño: Realiza evaluaciones de desempeño regulares para los miembros del equipo de alimentos y bebidas, brindando retroalimentación constructiva, reconocimiento y oportunidades de crecimiento y desarrollo, para apoyar su avance profesional y satisfacción laboral.
  10. Participación Comunitaria: Participa con la comunidad local y establece alianzas con proveedores locales, organizaciones y empresas para apoyar prácticas sostenibles, promover productos locales y mejorar la reputación del hotel como un negocio socialmente responsable.

Calificaciones y Educación:

Además de los requisitos de calificación y educación establecidos en la descripción del trabajo original, los candidatos para este rol idealmente deberían poseer:

  • Experiencia demostrada en liderazgo en un entorno de restaurante, hospitalidad o vida nocturna de ritmo rápido, con un historial de logro y mantenimiento de estándares de servicio elevados y satisfacción del cliente.
  • Conocimientos avanzados de cócteles, vinos y licores, con certificaciones o entrenamiento relevantes preferidos, para garantizar recomendaciones y orientación informadas a huéspedes y miembros del equipo.
  • Fuertes habilidades interpersonales y de comunicación, con la capacidad de establecer relaciones, inspirar trabajo en equipo y resolver conflictos de manera efectiva en un entorno de trabajo diverso y dinámico.
  • Capacidad probada para realizar múltiples tareas, priorizar tareas y tomar decisiones acertadas bajo presión, manteniendo atención al detalle y precisión en todos los aspectos del desempeño laboral.
  • Familiaridad con aplicaciones de software estándar de la industria, como sistemas POS, software de gestión de inventario y herramientas de programación, para facilitar operaciones eficientes y generación de informes.
  • Compromiso con el desarrollo profesional continuo y la actualización de tendencias de la industria, mejores prácticas y tecnologías emergentes para impulsar la innovación y la excelencia en los servicios de alimentos y bebidas.

Visión General de la Empresa

Proper Hospitality está compuesta por un grupo diverso de individuos apasionados que comparten un amor común por los hoteles y el arte de la hospitalidad. Nuestra filosofía es simple: hay una manera correcta de hacer las cosas y cualquier cosa menos que eso simplemente no es adecuada. Estamos buscando lo mejor de lo mejor tanto dentro como fuera de la industria para trabajar junto a nosotros mientras desarrollamos un nuevo tipo de empresa de hospitalidad inspirada en una tradición centenaria. El trabajo es desafiante y rápido, pero gratificante ante todo.

Proper Hospitality ofrece igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo sin distinción de raza, color, religión, sexo, origen nacional, edad, discapacidad, género, identidad de género o expresión, genética, u cualquier otra categoría protegida por la ley federal/estatal.

Proper Hospitality considerará a solicitantes calificados con antecedentes penales de manera consistente con las Ordenanzas Locales de Contratación con Oportunidades Justas.


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