Account Manager

2 months ago


West Palm Beach, United States THAT Agency Full time
Job DescriptionJob DescriptionSalary: $25 to $35 hour

One of the most creative and dynamic digital marketing firms in South Florida, THAT Agency, is seeking a passionate Account/Project Manager.


About THAT Agency


From website design and development to content, SEO, social media, pay-per-click, and email marketing services, THAT Agency helps businesses get noticed in every corner of the digital world – and leave a lasting impression. Working with a diverse clientele gives the talented team at THAT Agency unique insight into digital marketing strategies that transcend product, service, industry, or sector.


Job Description


We’re looking for a smart, talented and savvy account manager that can oversee our projects and work with our customers. The Account Manager is expected to interact and communicate with marketing, technical, and executive management teams along with our clients to ensure the projects are on schedule and on spec.


Responsibilities


  • Be the main client point of contact for all day-to-day communications on the project or retainer
  • Assign monthly tasks to team members
  • Ensure deliverables are on par for brand voice
  • Lead Projects with deliverables, deadlines, and key milestones
  • Maintain timelines for production views with development schedules
  • Lead technical discussions with stakeholders and internal teams
  • Define technical requirements and various needs related to services and integration
  • Maintain industry-relevant knowledge around product and industry trends
  • Communicate project updates internally and externally to the client
  • Initiate client communications, where applicable, to provide strategy and product awareness
  • Understanding and knowledge of CRM products, deployments, and solutions on an enterprise level
  • Be extremely adaptable to change - we are a growing company, and we are nimble


Requirements


  • Must be a U.S. Citizen and must be able to work from West Palm Beach, FL Headquarters.
  • Minimum of 2 years’ experience in project management in a Digital Marketing Agency, software development, or online enterprise CRM/CMS implementation environment
  • Minimum of 2 years’ experience with client management and communication
  • Solid understanding of UI design, HTML development, QA testing, and implementation processes
  • Ability to provide clear timeline and milestone reporting
  • Excellent communication skills, both verbal and written, re-enforcing team building and empowerment
  • Bachelor's degree or Associate degree plus equivalent experience (military, public sector, or private sector) required (Master's degree preferred)
  • Web Design experience a plus
  • CRM experience with Hubspot, Pardot or Marketo a plus.



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