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IT Help Desk Intern

3 months ago

Lehi, United States Reef Capital Partners Full time
Job DescriptionJob Description

Position: IT Help Desk Intern

Salary: $20-22/hr; Part-time

Company: Reef Capital Partners

Location: Lehi, UT

About the Company:

Reef Capital Partners (RCP) is a successful commercial real estate investment firm specializing in both private credit and private equity investments. Since being founded in 2005, Reef has completed more than 500 transactions with an aggregative value of almost $2 billion dollars. Reef has an exceptional track record of performance, with an IRR on realized investments over the past decade of ~20%.

Reef is currently developing several high-profile projects including Black Desert Resort in St. George, Marcella Club and Deer Valley East Village, Tributer Bay at Lake Anna in Virginia, and more

Job Responsibilities:

We are seeking a detail-oriented, thorough, and organized IT Help Desk Intern to join our team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. General responsibilities include:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to employee queries by phone and email
  • Help create step-by-step training material with screenshots for employees
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Work through the problem-solving process with employees, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to employees to ease in troubleshooting

Qualifications:

  • Currently enrolled in, or recently graduated from, a Bachelors program focused in IT, Computer Science, or related field
  • Proven experience in a Help Desk-related role or other customer service role
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving


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