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Assistant General Manager at Crumbl Cookies Exton
2 months ago
- $20.00 / hour (includes $3.00 minimum tip guarantee, but tips not capped)
- SUNDAYS OFF EVERY WEEK (All Crumbls are Always Closed on Sundays)
- Fast-growing, fun place to work with rapid advancement opportunity
- Structured training program
- Up to 80 hours of PTO for full-time employees
The Crumbl Mission:
To bring friends and families together over a box of the best cookies in the world.
About Us:
Crumbl Cookies is the nation's fastest-growing and largest gourmet cookie company, with over 750 stores in the United States, and have recently expanded into Canada. We boast over 300 different cookie recipes, but only sell six varieties each week. We have never run the same six cookies the same week, creating a great reason for customers to come back to Taste Weekly.
All cookies are mixed, balled and baked in our bright and vibrant "open bakery" right in front of our amazing and loyal customers. We offer a fast-paced, fun environment with plenty of learning opportunities, room for advancement, and flexible scheduling options. Our goal is always to promote from within, and we believe strongly in supporting our employees efforts to grow and advance both at work and in school. If you're a college student, you can even earn bonuses based on your grades through our We Pay For As program
Crumbl is a Franchise, and this location is the 3rd one owned by our company - CNH Group. We opened the first-ever Crumbl in Pennsylvania back in August of 2021 in Jenkintown. The Exton store opened in February 2023. We have four more stores under various stages of development, all expected to be opened by fall 2024. We are a very data-driven organization, and use several apps to manage our operations and communicate with Crumbl HQ in real-time.
AGM Position Description:
First things first, we'll train you quickly, but completely, on all of our operational "stations" and our very technology-oriented approach to managing the overall store operations. You'll learn to mix, ball, bake, decorate, and serve the world's best cookies While learning this, you'll also shadow our current leadership team to learn our processes, procedures, policies, and leadership style. Within 30-45 days you should be fully comfortable with our systems, scheduling, production, and customer service and able to open and/or close the store independently so you can direct and train others.
Responsibilities Following Training Period:
- Perform as Manager on Duty during scheduled on-floor shifts in charge of all operations and as front line in resolving customer service issues and tasking/managing crew members to their assigned roles
- Monitor and ensure all shifts operate within acceptable Crumbl operational goals (KPIs are reported in real-time within the Crumbl app, which you will have access to once employed)
- Mentor and train team members on The Crumbl Way
- Coordinate and manage dough production plans and baking schedules
- Assist with scheduling
- Monitor required store Opening & Closing procedures when scheduled, including use of app for checklists and cookie inventory and waste reporting
- Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence
- Previous retail/food service leadership experience
- At least 3 years of relevant industry experience
- Availability to work weekend shifts (Friday and Saturday) - we're closed on Sundays
- Availability to open or close store when necessary (see hours below)
- Completion of Food Handlers certificate before hire date
- Completion of all internal training certifications within 90 days of hire
- ServeSafe or equivalent required (we reimburse fee 50% 6 months following completion if still employed with us in good standing)
- Smart Phone Apps
- Email and Online Calendars
- Valid driver's license
- This role includes TIP SHARING, with a guarantee of at least $3.00 per hour on top of your base hourly pay rate. (Tip sharing = All tips collected are evenly distributed among hourly workers based total non-training hours worked in-store each week. If that total does not equal at least $3.00/ hr, we make up the difference in hourly base pay for the week).
- Tip sharing is NOT capped, so when they go over the minimum guarantee per hour, you earn that too
- The minimum guaranteed tip amount is subject to change every calendar quarter
- Store hours are Monday - Thursday 8 a.m. - 10 p.m, Friday - Saturday 8 a.m. - midnight. We are closed Sundays
- Opening or Closing shifts begin as early as 6:30 a.m. and as late as 1 hour after closing times. You will never be scheduled to close alone.
- Flexible scheduling is offered (within our minimum requirements)
- You MUST have at least 3 shifts per week and at least 2 of those to be available to open and/or close, including some weekends
- Guarantee of at least $3.00 / hour in tips for your non-training hours
- Free Telehealth for full-time employees
- Up to 80 hours of PTO
- We Pay for "A's" Educational Performance Bonuses
- Employee Discount
- Free Cookie with every shift
- Closed Sundays
129 Woodcutter St. Suite 100, Exton, PA 19341 (in the Main Street at Exton shopping center)
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