Customer Service Administrator

4 weeks ago

Flemington, United States Luxfer MEL Technologies Full time
Job DescriptionJob DescriptionLuxfer MEL Technologies is a global leader in the development, manufacture and supply of Magnesium and Zirconium based products and services to technology industries worldwide. We have a wide range of products, including Cast & Machined Magnesium Billet, Magnesium Casting Alloys, Magnesium Extruded Bar, Rod & Profiles, Pure Zirconium Oxides, Doped Zirconia’s and Reactive Zirconium Chemicals, serving high-end markets, such as Aerospace, Automotive, Healthcare, Defense, Oil & Gas, Environmental, Protection and Specialty. We are an innovative technology driven business where we have a relentless drive and a passion to achieve high standards.  At Luxfer, Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork are our core values.

Summary:
Reporting to the Head of Customer Services, you will be an effective Customer Service Administrator providing an efficient contribution to the Customer Service Team. Primary responsibilities will include receiving inquiries, quotation processing, order processing, dispatch coordination, and Export and Quality compliance.

Benefits:
  • Medical, Dental, Vision Insurance, eligible 1st of the month following hire
  • Vacation, sick and personal time off
  • Disability and Life Insurance
  • 401k Plan with generous company match
  • Tuition Reimbursement
  • Career advancement opportunities
  • Salary starting at $45,000 depending on experience
Primary Responsibilities:
  • Customer Charter Adherence: Ensuring behaviors and activities support Customer Charter delivery.
  • Customer First Initiatives: Contribute to the delivery of Customer Service initiatives to ensure on time completion.       
  • Order Management Activities: Ensure adherence to, and completion of, agreed daily / weekly tasks and activities within the Customer Service role.
  • Auditing: Ensuring that the department remains in a state of audit readiness for internal & external auditors.
  • Review all sales orders for correct pricing, configuration, description, shipping and billing information and instructions and provide timely responses and updates to customers regarding availability, shipping, and order status.
  • Input and process sales orders promptly to ensure timely and accurate delivery performance to customers.
  • Coordinate and process quotations to ensure timely inquiry response.
  • Enter and maintain customer master data records.
  • Coordinate with other departments to ensure on time deliveries.
  • Coordinate with the sales team to support ongoing customer development, growth activities, and forecasting.
  • Support development of business processes to drive best practices within the Customer Service Team.
  • Complete and maintain records in line with audit and quality requirements.
  • Engage with personal growth and development initiatives to support team development.
  • Assist in the quality activities to assure customers receive products that meet their specified product specifications.
  • Develop and maintain all Customer Service quality procedures in accordance with various Quality Standards.
This job description is not intended to be an exhaustive list of duties and responsibilities; it may be reviewed and updated as the needs of the business evolve.

Education and Qualifications:
  • High School degree required.  Associates Degree in Business or relevant subject or proven experience in a similar role is desired.
  • Experience working in a customer facing Sales Administration department.
  • Excellent interpersonal skills in a team environment
  • Ability to multi-task
  • Experience using computer software such as MS Office; Word, Excel, Outlook and PowerPoint
  • Working knowledge of SAP or similar ERP system is desired
  • Experience with Salesforce or similar CRM system is desired
  • Experience in the metals and manufacturing industries is desired
  • Self-motivated individual with ability to use own initiative, prioritize tasks and work well under pressure.
  • High level of attention to detail and accuracy
  • Professional approach to work and when dealing with internal and external customers.
  • Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
  • Must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, in a fast paced, pressurized and challenging environment.
  • Committed to Customer First, Integrity, Accountability, Innovation, Personal Development, Teamwork, the Company’s core values
Skills and Knowledge:
  • Must have ability to prioritize tasks and work well under pressure
  • Excellent time management and teamwork skills
  • Ability to read, analyze, write and interpret general business correspondence, sales and purchase orders
  • Excellent telephone/email skills to communicate well with customers
  • Ability to calculate figures and amounts such as discounts, commissions and percentages
  • Ability to solve practical problems and deal with a variety of concrete issues to bring effective resolution as required
  • Export/Import experience is desired
  • Multilingual or fluent in another language is desired
Luxfer is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply.
This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State Office of Défense Trade Controls, or other applicable government agency.  Candidates must be authorized to work in the US.

We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.
 

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