Assistant Store Manager

3 weeks ago

Media, United States Ten Thousand Villages Full time $20 - $25
Job DescriptionJob Description

Position Summary:

Provide a unique shopping experience by engaging customers and using the selling process developed by Ten Thousand Villages while maintaining excellent customer service standards. Partner with Store Manager to develop and motivate staff and volunteers to provide the highest level of customer service and maximize sales. This full time position is based in Media, PA but needs to have the ability to travel to our Philadelphia store and our new pop-up store in Glenn Mills to help provide coverage.

Effectively carry out the day-to-day operations of the store, in partnership with Store Manager. These operations include but are not limited to supervising staff and volunteers, executing visual merchandising and marketing standards, maintaining appropriate outside vendor levels, participating in community outreach and recruiting volunteers, and quick and efficient register skills.

With Store Manager, ensure that all staff and volunteers are provided with ongoing training while promoting and maintaining a positive work environment. In the absence of the Store Manager, the Assistant Manager will take responsibility for overseeing all aspects of the day-to-day operations. Open and close the store according to Ten Thousand Villages policy.

This position supports and contributes to the Ten Thousand Villages mission by:

This is a front-line position that directly connects Ten Thousand Villages artisans and product with the customer. In addition to the primary goal of achieving sales goals, this position assists the Store Manager in maintaining expenses while effectively developing sales associates and volunteers into ambassadors for the product and mission.

Position Duties/Responsibilities:

The Assistant Manager partners with the Store Manager, and at the discretion of the manager, may take the lead on several aspects of stores management, including but not limited to:

  • Order and maintain outside vendor products.
  • Recruit and develop store volunteers.
  • Find and develop community outreach opportunities.
  • Train and develop store staff.
  • Maintain visual merchandising and marketing standards.

In addition, and most importantly, the Assistant Manager is the sales lead and should spend at least 75% of work time on the sales floor engaged in customer service. The Assistant Manager leads the sales team by example and direct mentoring of the following skills:

  • Greet customers and build rapport according to Ten Thousand Villages selling processes.
  • Apprise customers of promotions or special events happening in the store.
  • Determine and understand customers’ needs by asking open-ended questions.
  • Explain product features and benefits while addressing customer shopping needs.
  • Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
  • Suggest additional items while using the selling process to build sales.
  • Ring items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
  • Ask for customer email, offer printed materials, and wrap items appropriately; tell customer of upcoming event, thank them and invite them back.
  • Anticipate and resolve customer service issues.
  • Perform opening and closing procedures including balancing registers, accurately completing opening and closing paperwork, ensuring store is locked and money is secured, ensuring lights and electrical devices are turned off at night, and taking deposits to the bank.
  • Use the intranet and online catalog to provide additional information to customers, follow through on special orders and customer requests.
  • Maintain awareness of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques.
  • Work with store team to ensure consistent coverage of the sales floor.
  • Participate in regular training and attend store staff meetings.
  • Maintain an awareness and control of loss prevention through attentive customer service.
  • Maintain displays and back office through regular cleaning, straightening and dusting.
  • Receive, price and stock orders as assigned.
  • Work as an effective team while respecting the roles and contributions of other team members.
  • Perform additional duties/responsibilities as requested which contribute to the position’s success and the mission.

Preferred Experience/Knowledge/Education/Skills/Abilities:

  • 2 - 3 years’ experience in retail management and/or sales
  • Proven sales leader
  • Self-motivated, outgoing, energetic and enjoy working with people
  • Confident in arithmetic and data entry skills, including the ability to balance registers and complete bank deposit paperwork
  • Working knowledge of basic computer applications such as Microsoft Word, Excel and the Internet
  • Excellent organizational and problem-solving skills
  • Ability to execute multiple tasks simultaneously while maintaining awareness for details
  • Ability to communicate clearly and be a leader of a driven store team
  • Ability to work in partnership with Store Manager to provide sales leadership and training
  • Ability to attractively display merchandise according to company guidelines
  • Commitment to maintain compliance with company dress codes and policies
  • Ability to work independently and take leadership role on large projects such as volunteer recruitment

Types of Interaction (internal):

  • All members of store staff including volunteers
  • Sales leadership
  • Staff from other stores
  • IT, Accounting, Human Resources, Merchandising, Marketing, Operations

Type of Interaction (external):

  • Customers
  • Outside vendors
  • Delivery personnel
  • Members of community groups and local businesses

Physical Requirements:

  • This job operates in a standard retail environment not exposed to adverse weather conditions but occasionally subject to varying temperatures. Standing for extended periods and walking for short periods of time are also required.
  • This role uses standard office equipment, requires close visual acuity, frequent typing, both hearing and talking abilities, and the ability to lift and move objects up to 30 pounds frequently and up to 50 pounds occasionally. Additionally, the ability to climb, stoop, kneel, crouch, reach, push, pull, finger, grasp, and feel objects of varying textures and size is frequently required.

Ten Thousand Villages provides a robust benefits package that can be further discussed in the interview process.

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