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Restaurant & Retail Supervisor

4 months ago

Las Vegas, United States Ghirardelli Chocolate Company Full time
Job DescriptionJob Description

Immediate Openings – Start Within Days

Starting Pay: $18.00/hr + Tips

Holiday Pay: 1.5x pay for worked holidays

Perks:

  • Free Sundae or Shake on Every Shift
  • 50% Employee Discount
  • Quarterly Bonus Opportunity

Store Hours:

  • Monday - Friday: 10:00am - 11:00pm
  • Saturday - Sunday: 10:00am - 1:00am

Shifts may begin up to 2 hours before and extend up to 2 hours after store hours for preparation and cleaning.

About Ghirardelli: At Ghirardelli, our employees are the face of our company. They set us apart from other retailers as ambassadors of our brand. Over the past 48 years, our Restaurant and Retail division has grown from a single soda fountain in Ghirardelli Square to a dynamic department with over 700 colleagues. Our vision is transforming the consumer chocolate experience, with the objective of becoming America’s #1 premium chocolate company.

Position Overview:

We are seeking a Supervisor who will be responsible for various aspects of managing our store and maintaining the high standards of Ghirardelli. The Supervisor will assist the General Manager and management team in ensuring excellent customer service, maximizing financial returns, and creating a great work environment for our employees.

Key Responsibilities:

Store Management:

  • Ensure the well-being of the store and its employees through effective safety and risk management
  • Communicate effectively and timely with all levels of the organization
  • Collaborate with store personnel, general manager, store and division management teams, and corporate liaisons (HR, IT, finance, payroll)

Restaurant and Retail Operations:

  • Prioritize daily store activities under the direction of the general manager
  • Manage operations of the sales floor or sales units (e.g., cash/wrap, retail, fountain areas)
  • Serve as the main contact with Corporate employees and outside vendors in the absence of management
  • Uphold exemplary customer service standards by modeling behavior and leadership
  • Monitor sales and labor cost issues in real-time to maximize profitability without sacrificing customer service
  • Address escalated customer service issues promptly
  • Maintain high standards of cleanliness, food/product safety, and branding requirements
  • Properly use the MICROS system and its functionality

People Management:

  • Assist with payroll, scheduling, interviewing, selection, and training under the general manager’s guidance
  • Develop Chocolateers through coaching, mentoring, and empowerment
  • Handle basic employee relations functions, including discipline or suspensions as needed
  • Serve as a general resource and role model for Chocolateers

Qualifications:

Skills:

  • Clear, professional, and effective communication (oral and written)
  • Team-building skills: empathy, rapport-building, delegation, and empowerment
  • Effective time management and self-direction under minimal supervision
  • Ability to conduct evidence-based business forecasting for sales and resource needs
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail management techniques

Education and Experience:

  • High school diploma or GED preferred
  • One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred

Working Conditions:

  • Rare to occasional ability to lift and carry up to 50 pounds
  • Ability to travel to various locations across the country

Join us and become part of a team that is dedicated to transforming the way people experience chocolate

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