Field Services Technician

3 weeks ago

Denison, United States Nomad GCS Full time
Job DescriptionJob DescriptionSalary: $28 hr DOE w/benefits

NOMAD GCS DOES NOT SUPPORT THE H1B VISA FOR THIS POSITION. 


Position:                     Field Service Technician (FST) Level I– Dallas, Texas
Division:                     Customer Experience
Department:              Service & Warranty
Schedule:                    Full-Time
Reports to:                 Field Service Manager


Overview:   Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service while positively contributing to our team.


The Field Services Technician is responsible for ensuring day-to-day service needs are met for assigned customers and geographic territories. They independently manage all aspects of on-site installations, upgrades, remedial activities and preventive maintenance for Nomad GCS products, devices and systems based on documented processes and procedures.  FST’s have responsibility for developing and maintaining a high level of customer satisfaction throughout the service delivery process.


Responsibilities

Product Implementation & Support

  • Install Nomad upgrades, including system hardware, electrical connections, and sub-assemblies (parts).
    • Set up equipment and components.
    • Perform onsite inspections of installations.
    • Provide commissioning support both pre-installation and post-installation.
    • Supervise, participate in and report on tests performed in the field.
    • Provide warranty and post-warranty support.
  • Perform quality checks and full functionality tests on all systems, including:
    • Supervising and/or performing all tests required by contract.
    • Scheduling and/or performing preventive maintenance work.
  • Repair, troubleshoot, modify, and test Nomad equipment including:
    • Repairing subassemblies at a workbench.
    • Scheduling maintenance work.
    • Tracking defective parts, shipments, and repairs.
    • Performing upgrades on equipment.
    • Providing extensive quality support during all phases of device testing.

Client Services

  • Provide coaching and support for customer personnel.
  • Introduce customers to Nomad offerings that improve efficiency and operations.
  • Support staff on both the use and functions of all Nomad equipment, demonstrating hands-on recommended procedures as appropriate.
  • Provide on-call support as required, including covering scheduled on-call rotations, providing on-site service with short notice, and responding to customer calls.
  • Maintain professional and customer-centric attitude, conducting business with a strong sense of customer understanding and sensitivity.
  • Accurately represent needs of customer to other Nomad departments to ensure they are met.
  • Ability to travel to customer locations to perform determined service/warranty solutions, often on short notice for indeterminate periods of time.

Documentation

  • Maintain accurate, ethical reporting of appropriate business documents, including but not limited to:
    • Updating service delivery systems as required.
    • Service activity follow-up.
    • Activity-based time reporting.
    • Timely completion of implementation and service task reports/documents.
    • Managing email communications.
    • Timely and accurate submission of expense reports.

General

  • Adheres to a budget given by management for warranty/service costs.
  • Ability to obtain passport, international visas, and US military base access as needed.

Basic Knowledge Desired:

  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong knowledge of Mechanical, Electrical and IT systems.
  • Understand and/or be willing to learn IT Services and their associated products.
  • Customer centric attitude, teamwork, commitment, effective communication, understands meeting customer needs, problem solver, adaptable, shows initiative, uses sound judgment, and dependable

Travel Requirements:

  • This position requires the ability to travel with short notice and to travel to customer and non-customer sites within the assigned local territory, as well as travelling in support of projects outside their assigned territory. Expectation of 50-75% travel for work.
  • Potentially required to work holidays, weekends, nights, etc.
  • The flexibility to work remotely via computer or phone.

Physical Demands:

  • While performing the duties of this job, employee is regularly required to sit, stand, walk talk and hear.
  • Employee is occasionally required to lift 40 pounds.
  • Working Environment: Typical indoor manufacturing environment. Noise level is usually moderate. Safety glasses required when on Production floor.

Qualifications & Experience:

  • HS diploma or equivalent required.
  • 2-4+ years or more relevant experience in the installation, maintenance, and repair of electro-mechanical equipment preferred.
  • Knowledge of DOT requirements strongly desired.
  • Proficient in handling small parts and tools.
  • Valid driver’s license in good standing required, Commercial Driver’s License preferred.
  • Valid passport required.


Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines.  As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable state and local laws.


This position requires training in Kalispell, Montana for 2-4 weeks after hire. Training will continue afterwards in Dallas and during travel to customer sites.

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