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Service Supervisor

3 months ago

Fort Wayne, United States W.W. Williams Company Full time
Job DescriptionJob Description

Service Supervisor - Power Generation Field Service Opportunity Summary:

The Service Supervisor/Field Service will direct the generator and off-highway engine service business for the assigned territory. Promote field service sales while responding to customers' technical field service questions. Carries out supervisory responsibilities by company policies and applicable laws. Responsibilities include interviewing, hiring, and training field service technicians, planning, assigning, and directing work: appraising performance; rewarding and disciplining field service technicians; addressing complaints, and resolving problems.

Job Duties:

  • Make sales calls and solicit customers for all field service repairs to meet sales and margin objectives, and to grow as a business profitably.
  • Handle all aspects of field service repair sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions.
  • Maintain communication with customers to promote customer relations and loyalty.
  • Plan and coordinate the implementation of maintenance contracts with the admin and Field Service Sales team.
  • Direct the installation of generator equipment with employees and customers. Update customers on installation plans.
  • Oversee and schedule training for all service department personnel.
  • Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of W.W.Williams products/services to promote business and retain customers.
  • Resolve customer disputes in connection with either factory or distributorship warranties.

Work Experience & Qualifications:

  • High school diploma or equivalent required. A college degree in business or engineering is preferred.
  • Extensive knowledge of various Power Generator (MTU, CAT, Cummins, Kohler, Generac, etc...) products.
  • Five years' field experience in diesel engines and electrical mechanics and generators.
  • Must have extensive understanding and knowledge of warranty and service programs available for MTU, MTU OE, and Detroit Diesel Off-Highway products.
  • Ability to travel to customers' offices and facilities.
  • Exceptional written and verbal communication skills.
  • Strong customer service skills.
  • Proficient in Microsoft Office Suite.

Employee Rewards & Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental & Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies has a broad portfolio of businesses throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.