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Defense Red Switch Network

5 months ago

Fort Meade, United States Global Enterprise Services, LLC Full time
Job DescriptionJob Description

Education and Experience:

  • High school diploma or equivalent and 7 years’ experience, or Associate’s degree and 3 years experience, or Bachelor’s Degree in telecommunications, electronics, or information systems technology and one year experience

  • This position requires DoDI 8570.01-M IAT Level II certification. Must have CompTIA Security+ CE. 

  • (Preferred) Certified for Command and Control Switching Systems (CCSS) operation and Maintenance Functions. 


Responsibilities

  • Provide organization-level maintenance, scheduled, unscheduled, preventive, and corrective maintenance for all DRSN equipment, hardware, software/firmware, and/or Original Equipment Manufacturer (OEM).

  • Operate all DRSN equipment, to include operation, maintenance, and administration of all DRSN hardware and software.

  • Perform database management of the switch to include database modification, report creation, documentation, backup, and audit of files.

  • Develop and maintain operational status reports.

  • Perform periodic rekey of cryptographic equipment.

  • Maintain a Master Station Log of site operations.

  • Assist with Secure Video Teleconferencing support.

  • Set up secure and non-secure voice and data communication systems, including VoIP and PBX systems.

  • Maintain and repair CCSS equipment, such as switches, routers, modems, and other networking devices.

  • Monitor and analyze CCSS system performance, identifying and resolving issues as needed.

  • Collaborate with other technicians and engineers to design and implement new CCSS systems and upgrades.

  • Update the equipment database to help ensure inventory is kept up to date.

  • Ensure the ticketing system is kept up to date on DRSN trouble tickets for problem/resolution in order to exceed customer repair requirements.

  • Responsible for incoming calls and transferring calls to other individuals.

  • Respond to client service requests in a timely and professional manner, providing excellent customer service.

  • Perform other duties as required.


Skills: